He was very professional about the situation and nice, too! The mite issue was as much a surprise to him as it was to me and we talked through options, ultimately leading to a happy resolution. I wouldn't have a bad thing to say about them at all. Mites can happen to anyone and he did his best to help and represented the company in a fantastic manner.
Edit:
Vital Exotics was very professional about it, I mean. I can't really speak well of the experience I had with my male from Bob Clark, though. I wish I could! But he didn't work with me on the issue like Vital did.