I recently bought my first ball python from a friend. I got her about a month ago (she's about a year and a half old) and she's absolutely lovely. She's super well-behaved and eats well and is just a joy to have as a pet. But recently she went through her first shed with me and it was fairly bad. I still need to perfect keeping the humidity in the tank, obviously.

I've given her soaks for the past five days in a row, and the first two helped tremendously. The only problem she had was her neck and head. After working with her and trying everything I possibly could, the only thing that's left is the area around her mouth, and the under part of her neck. But no matter what I do, the skin just won't come off. She gave up trying after the first couple of soaks and I just have no idea what to do.

Please, don't be rude. I'm really worried and just want my girl to be happy and healthy. If you have any suggestions for what I can do to get this last bit of shed to come off, I would be extremely grateful. Also, tips for how to keep humidity up so this doesn't happen again would be greatly appreciated.

Please, please help.