Quote Originally Posted by jclaiborne View Post
Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?
Not sure what the intent will be to remedy the situation. I will know more on Saturday.

Quote Originally Posted by Shera View Post
Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this I would like to know what they are doing to remedy the situation too.
will keep you posted. Saturday I will have more answers.

Quote Originally Posted by satomi325 View Post
I am so sorry you are going through this.
Sounds like a terrible experience.

I highly recommend you take photo and video documentation of the animal as evidence.
i did. I video taped the entire process from receiving the box, to opening, to unpacking the box and then taking the tegu out of her bag and finding her deceased. So, there should be no confusion on the events.