This thread should probably be moved to the feedback section but....
Yeah same here, not going to lie, we purchased our retic from them on our trip out to San Diego from Virginia. Conditions were pretty bad, we also got a behind the scenes tour, which was cool to see the morphs they have underwraps in retics but not so cool to see how they house the animals behind the scenes. 300g Retics in the same size cages i bring my sandwhich to work in. Nose rub to the point where many retics had half a face. We were told it was a genetic thing with tigers. Nothing to do with a small cage + wire mesh on a part of the cage which acted as a cheese grater. Water Monitor with blood all over the floor in a cleaning room with loose 8ft retics on the ground.
I wouldnt purchase from them again.