Yup. This exact thing happened to me. I tried using the search function, but couldn't find the exact answer/detail I wanted. Tried doing a web search too, no success. So I posted a question to this forum. I got a half-answer and was told to "Use the search function." I tried stating I did, and asked for more detail. No answer. Other questions i've posted got very few answers, or if I needed to ask for more clarification or detail, got no further replies.
SO basically I learned, don't ask questions on this forum unless you are a long-time, well-respected, well-loved member and part of the "in crowd", or else you won't be taken seriously.
Great welcome to the forum.
Only reason I stuck around really is to see what *I* could offer (mostly in terms of rats, since I consider myself a beginner when it comes to snakes). But if *I* ever have another question or a problem, i don't think I could really ask it here.