Poor customer service at TheSnake Pitt (Bob Pitt). Long read, but detailed.

[Mike41793]

There was MUCH more to the reply. I am in the process of moving, coaching and my family. Regardless, I (NOT he) suggested the return of funds. The funds were returned with in 10 mins of his comment "is this legit". You feel uncomfortable, it's best not to continue. As for what I do with information, I spend hours at shows explaining basic husbandry to in depth genetics to folks, who then go and buy a 10 bushbaby. He forgets to mention that he saw the snake at the show a few days earlier as well. For anyone and everyone wanting to talk smack behind a monitor, what ever makes you feel tuff. Been in this business for many decades, will be here when most of you are gone, walked away from it. As for the poke of a different name, that is what I put on funa years ago. I can NOT change it. To make it sound like I'm hiding is just STUPID, anyone and everyone that knows me also knows I stand accountable to anything I say or do. Thanks, Bob

Moving, coaching and family, ok we get it, you're a busy man. No ones saying you aren't. All he asked for was a pic and an updated weight. That literally takes 5 minutes. In 3 days you couldn't find 5 minutes to do that? Does that mean you don't check on your snakes at all for days at a time? I understand you're busy, but really, 5 minutes and you would have had a sale.

I'm not saying you're a bad guy but really, try and look at this from the customers point of view. You gotta admit, it looks bad on your part the way you handled this transaction.