I have a new python ( arrived at my house on March 14th! ) and I have everything he needs but food. So on the 14th, after oggled my snake in all his little ball python glory, I started calling up the local pet stores to see if they had any frozen or live fuzzies. Well, none of the stores had feeder mice so I decided to look online. I found a few sites that sold frozen feeders and would ship them to you but the ones I went to didn't have customer reviews and just seemed kinda...off. So where do I go? I went to Petsmart.com to order some fuzzies. The fuzzies were a wee bit expensive but I bought them anyway with overnight shipping. I did all this on the 14th. I then get an automated email on the 15th saying my order had been received and that I would get updates on my order. Sounds good right? WRONG!!! It has been 4 days and still no package...I decided to send an email expressing my concern about my order not being delivered and that I did pay for overnight shipping. I get back an email from Petsmart Customer Service saying that my order would be delivered on Monday 3/19/12. Yea, you read that right. 3/19/12. I assumed that the person who sent me the email put the date down wrong, so I wait patiently all day for my mice. Come around 5pm. Still no package. So I called the customer service number and explained what was going on. I also asked for my shipping fee to be refunded seeing how it's been 4 days since I put my order in. Guess what? They haven't even processed my order! They also tried to tell me that I didn't purchase overnight shipping and that it's not even a shipping option on the mice I ordered. I calmly explained to them that I did indeed purchase overnight shipping and that it was a shipping option on the mice. After 30 minutes of arguing and being told I wasn't getting my shipping fee refunded, I got a little pissy...( I've worked in customer service before, hell I was a customer service manager and I have NEVER treated an upset customer or any customer this way.) They finally found my order number and checked my receipt and saw that I did in fact pay for overnight shipping. So yay! I get my refund! However, I don't get my mice until 3/28/2013...So I am still a bit irritated. ( Can't you tell from this long rant? HAHA!)Anywho, ball python parents! If you order frozen feeders from a website, who do you use and what was your experience? I would like to know because I do not plan on purchasing anything else from Petsmart.com. Any info or advice would be great! Thanks!!!!