So I just picked up my sunbeam after some minor drama.

I was supposed to have gotten him shipped out on Wednesday to pick up Thursday...But apparently that email wasn't relayed to the guy that was going to ship out the animal. So then I sent out another email asking if they had shipped him out already without giving me a tracking number. (Everything was paid for, animal and shipping.) So then Thursday they call me back and apologize for that, and say that they are shipping him out that night and to expect a tracking number. Well I still don't get a tracking number and at this point they are already closed. So then today I had to wait until their shop opened to call them. (12PM). They said that the animal has been shipped and is waiting for me after I told them I never received a tracking number.

"Did you check the email you provided us with?"
(At this point I'm a bit ticked off and scoffed at that...not audibly.)

I explained that I did, even checked my spam and never received an email from them.
I get transferred to another guy, the one I've been talking with mostly. He apologizes and says FedEx messes up all the time and doesn't always give the recipient the tracking number...
I'm going to call BS on that part.

So I get him out of the box...And I'm already concerned with how he was packed.

Only that (A small handful of moist paper towels), the cloth bag he was in, and the styrofoam lid. Is that adequate??

Then as I am inspecting him I notice he has some blisters on his body. One that really concerns me is the one on his face.




And then a few on his mid-body.



So...Should I be angry about the condition of the snake, the packaging, and the lack of tracking information??
Should I call them and complain?
What can I really do about this situation?

And is there a way to help with the sores / scarring? Or is that going to be permanent?

Sorry for the long post. I'm just mad and concerned about my snake.