For the past month or two i have been looking at racks to help with my growing collection, I was looking at racks from all the popular companies AP, Boaphile, RBI, and someone recomended cserpent to me. I called boaphile and didn't really like his attitude so i crossed him off the list, RBI only has one row of heat tape ( i know thats all you need but i'm werid and i would rather have more heat and turn it down then not enough), AP said that they could do what i wanted but it would take 8-10 weeks cuz i wanted an extra row. When i talked to Chris at cserpents he took the time to answer all my questions and would only charge me and extra 50 bucks for the second row of 4 inch flexwatt. After a few emails i sent him the money and within two weeks my rack was built and ready to be shipped he even worked the sat before xmas because when the material showed up it was to scratched for his liking. When the rack was delivered built I found it was well built and packaged perfectly. Included were all three tubs, 2 rows of flexwatt 1 comes standard, and detailed directions for setting it up. The rack has been setup for the last 5 days and holding perfect temps and i should be moving animals in next week. I am a very picky person and will be ordering another adult rack and a hatchling rack very soon now that i know the quality of his work.