Retail Memories/Nightmare stories

[Robyn@SYR]

I just posted these on the PE facebook page, for some reason these two incidents popped into my head.

Thought it might make for an interesting thread. Do YOU have a customer memory or nightmare? I am certainly not limited to two : )



Retail Memory #1- back in the 90's, when we had a retail store:

Teen buys a juvie leopard gecko, beautiful animal. Calls back a month later- "it won't eat, it must be sick."

Hmmm, bred here at PE, I know it is a terrific animal. "Bring it on down, I can take a look at it".

teen- "Be right there!"

I see him roll up on his skateboard 20 minutes later, terrified leopard gecko standing on the front of the board.

teen- "We go for a ride every day!"

me- "I think I know the issue..."


Retail Memory #2- back in the 90's, when we had a retail store:

Customer buys Ball python. Bred here at Pro Exotics, terrific animal, feeds every week.

Customer calls two months later- "This snake won't eat!"

"Ok, let talk about your setup and husbandry..."

Customer describes a pretty solid setup, leaving me with a "Hmmmm". Then they casually mention-

"It does try to bite me a lot, and I don't like that. I usually put it in the freezer for 5-10 minutes after it bites, for punishment."

me- "I think I know the issue..."