I just posted these on the PE facebook page, for some reason these two incidents popped into my head.
Thought it might make for an interesting thread. Do YOU have a customer memory or nightmare? I am certainly not limited to two : )
Retail Memory #1- back in the 90's, when we had a retail store:
Teen buys a juvie leopard gecko, beautiful animal. Calls back a month later- "it won't eat, it must be sick."
Hmmm, bred here at PE, I know it is a terrific animal. "Bring it on down, I can take a look at it".
teen- "Be right there!"
I see him roll up on his skateboard 20 minutes later, terrified leopard gecko standing on the front of the board.
teen- "We go for a ride every day!"
me- "I think I know the issue..."
Retail Memory #2- back in the 90's, when we had a retail store:
Customer buys Ball python. Bred here at Pro Exotics, terrific animal, feeds every week.
Customer calls two months later- "This snake won't eat!"
"Ok, let talk about your setup and husbandry..."
Customer describes a pretty solid setup, leaving me with a "Hmmmm". Then they casually mention-
"It does try to bite me a lot, and I don't like that. I usually put it in the freezer for 5-10 minutes after it bites, for punishment."
me- "I think I know the issue..."
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