Well a little frustrated... for 2 reasons
{Background} About 4 weeks ago I bought my youngest son a Ball Python for his birthday. The 4 1/2-5 foot 15 year old ball, 55 gallon tank, hide, bowl, heat lamp, screen top, UTH, 2 frozen rats, bad of repti bark.... Got a great deal. I have had snakes in the past (about 25 years ago) , no big deal, keep them warm when it is cold, moist when they are about to shed, feed them, yadda yadda yadda.... Well figured I needed to do some research as my snake keeping skills were REAL rusty!! Went to this message board, asked a lot of questions, got lots of great advice, took me a little bit but finally figured out the UTH was not working when I put the probe on the basking side. I decided I had to replace the UTH and also to get a thermostat so I was able to regulate it a lot better. (I had bought a thermometer/hygrometer too) I wanted to do this right!

{Reason #1 for frustration} I ordered from Amazon, paid for expedited shipping so it was supposed to be here in 2 days. Amazon did their part and it got to my post office in 2 days, my mail carrier is a clueless ditz though! Instead of being NORMAL and honking or pulling into my drive to alert me the package had come, she leaves me a card. By the time she gets back to the post office after her "rounds" the lobby is closed so no way I can pick it up have to wait to the next day! GRRRR some people have NO common sense! She could have left it in a bag on the mail box, she could have honked, she could have pulled into my drive.... Normally when people pay for faster shipping it means they want it....FASTER!?!?!?!?!

{Reason #2 for frustration} Well I get everything all set up, all set to the proper temps have the basking temp and the cool temp and the humidity is 50-52% and now the snake HATES it!! It does not go into the hide, even though I lowered the "optimal" temps down to 82°F under the hide. the snake stays on the "cool" side, that I lowered to 72°F {had to do this or the snake was just"pacing" the tank all the time or stayed wrapped on it "tree". The cool side hide I put in, the snake just moved it out of the way and refused to use it at all.... At a loss as to what to do!

Is it possible the snake had been without "proper" temperatures for so long {don't know this for a fact, but the guy it was bought from was not too knowledgeable, he said so himself, and was only selling the snake because his buddy that he was "watching" the snake for had abandoned it and this guy had not heard from the buddy in over 6 months} that it does not like the proper temps? Should I up the temps to where they are supposed to be and force the snake to adjust? Leave the temps real low, where the snake will go into his hide, and increase them a few degrees at a time until they are at proper levels?

I was told when I bought it, the snake is 15 years old, the UTH was always left plugged into the repti- therm, the dial was on all the way. The repti-therm does work ( I tested it with the heat lamp) but the UTH showed no signs of life when plugged into the repti- therm or when plugged straight into an outlet (Found this out when I bought the thermometer/hygrometer and put the probe to the glass under the hide) so I don't know for how long it has not been working. The heat lamp has a 200 watt bulb in it, the heat lamp is on 24/7 (he said he always kept it on). The snake has had no problems eating the past 4 weeks. When I posted pictures asking if it was too thin, people said it looked to be healthy.

Has anyone ever encountered anything like this before? I am open to suggestions. I don't want to stress the snake, but I want it to be healthy, warm, safe, whatever I can do to keep it in its best interest. I normally do not get an animal that I don't have a lot of background information on, but my son just fell in love with the snake, loves to hold it and play with it, loves to feed it, every night when he says goodnight to the snake, the snake yawns.... (So cute I must get a video of it)

I am open to suggestions. Thanks in advance for any help you may be able to give.