So in late Febuary this year I started taking 20% non refundable deposits on the snakes I had for sale. The temps needed to heat up so I assumed by mid April all would be well and good to ship.

The first snake that went on deposit was a mojave female.
So at the beginning of April the temps looked good on both sides. I messaged him on April 5th and he said he needed to prolong this another few weeks. I said thats no problem and that I'd keep feeding her until hes ready in a few weeks. Well I texted him on April 15th seeing if things were looking better on his end and was just seeing if he would have an idea when he wanted to complete the transaction, I got no response.
Its been almost a month (April 5th) now since I've actually heard from him. I've sent him multiple texts, called and left him a voicemail and sent him an email. Im just trying to get a ballpark answer on when he thinks he'd be ready to pay off the snake and get her shipped.

I'm thinking maybe hes changed his mind and maybe hes kind of embarrassed to tell me he's backed out? I dont know, but I was wondering what your guys' protocol is when deciding when to put a snake up for sale again.

I would definetly let him know how many days he has to contact me before I sold the snake to another person. I just want to do right by him, I dont want people mad at me, customer service is number one to me. Any input would be greatly appreciated! Thanks