Here's my experience with them. I ordered my rack on November 16, 2011.

http://ball-pythons.net/forums/showt...light=boaphile

My biggest problem with them was the lack of communication. There's no excuse for that imo... But the product is well-built and all's well that ends well. I doubt I'll order from them again though. Not when I can get 5 star customer service from AP or Reptile Basics....