First off i open my package that was very well packed and wraped, but first i notice my lights were not in the order......... ok maybe they forgot i can atleast build the cage hook up the UTH and tstat put everything in the cage and get the temps up and make sure everything is good to go before moving the snakes in...........then i notce no glass either..........WTF!!!! I heard nothing but good about there customer support so i hope so. right now not really impressed. I feel like they just pushed to get this cage out because they said it was a quick ship item but what good is half a cage???