One more advantage of SYR that I haven't seen mentioned yet is they have their own high-level customer service agent that they have instant access to in order to track down delayed shipment. All you have to do is call SYR in the event of a delay and they will take care of rest. Although I haven't yet had one of my shipments delayed (knock on wood), I appreciate they offer it since I have had to go through Fed Ex's customer service gauntlet with delayed packages as a buyer (shipper did not use SYR) and it is neither pleasant nor quick.