Hey guys,

Recently bought an RBI rack from Cornel's World in Alberta (he owns the rights for RBI racks apparently and hes the only one that sells them as far as Im concerned). The shipping came right on time, the product came and was ready to be picked up within 10 days of my payment, which was awesome. Couple not awesome things: it was shipped with Greyhound and two of the tubs were broken on the bottom. I've emailed the seller to see if he will replace the two tubs.



Another thing is, from all the Boaphile, animal plastics and RBI racks that I've seen, the flexwatt is usually directly touching the tubs. Here is a picture of how he set it up. He has put a piece of PVC on top of the flexwatt, in order for the tubs to slide in and out properly. This has me a little worried that it wont reach the right temps, and was looking for some input from other rack-owners.

Heres a pic:


Also, has anyone encountered a shipment gone wrong like my broken tubs before? Is it standard for the seller to replace whatever was broken? Or will they usually refuse to do so. Thanks guys