Quote Originally Posted by MMReptiles View Post
He has requested a refund at some point. I can either refund for something not really my fault, and keep the possibility of a future customer, or tell him it's his fault the animal died. Anyone ever have a situation like this, it's a first for me.
You could also offer some sort of compromise, rather than refunding the money, offer to replace the animal with one of similar value IF he either pays for shipping or is able to pick it up in a safer ride.