I'm done with Animal Plastics...

[MarkieJ]

I have ordered 3 racks from Animal Plastics: one 3-shelf CB70 Series, and two of the 375 Series (4 shelf, and 7 shelf). I also have one 3-shelf CB70 rack from Reptile Basics, and two 32 quart melamine racks I got off Craigslist. Wanting to increase the homogeneity of the racks in my collection, I ordered the 3rd rack from Animal Plastics recently (7 shelf 375 Series), to replace the melamine racks.

First of all, comparing an Animal Plastics rack with an RBI rack is like comparing apples to oranges. I personally feel that Animal Plastics is slightly better functionally and aesthetically, while with Reptile Basics you're going to get a rack that is completely assembled ready to plug and play. The main difference, and the reason why I will never purchase from Animal Plastics again, is the time it takes to get your rack.

My first rack I ordered was the CB70. They quoted me 5 weeks until I were to receive it, and while I received it a couple of weeks later than the 5 weeks, I was very satisfied with the product. I ordered the 2nd rack (4 shelf 375 Series) well ahead of my future Ball Python purchases anticipating the long time it takes them to ship their racks. 2 months had passed after ordering this rack before I decided to contact them. Their response was pretty much: oh shoot, we forgot about your order... we'll ship it out immediately.

I know after that last order, I should've taken my business elsewhere... but darnit, I want my racks to look the same in my snake room. My CB70 from AP and RBI are side-by-side each other, and it just looks funny. So I ordered my 3rd rack from AP (7-shelf 375 Series)... *SIGH* 2 months later again, I decide to contact them for the status of my rack. Emails kept bouncing back, and the ones that got through didn't get responded to. Well I finally got a response back and my rack is on its way.

I personally feel that Animal Plastics just didn't care about me and my small orders. It felt like if I weren't to contact them... who knows if I were to ever get my racks. Needless to say, I am done with Animal Plastics. I'll have an oddball AP CB70 rack next to my stack of RBI CB70s. If you're debating ordering from either Animal Plastics, or Reptile Basics Inc, go with Rich at RBI. You will get a quality product in a timely fashion.

Mark