Me and about 3 other people tried explaining that he may not have been trying to "abuse" his snake, because of course once I saw those I turned into the hulk and typed with fury and he says "I'm not trying to abuse my animals..."

I said, okay it may not be abuse, but NOW it's neglect, which is just as bad. I told him I'd drive 100 miles to a vet if I had to. I can't imagine letting a snake get burnt that bad, but then hesitating to get treatment....it's unreal.

We all tried to help by telling him exactly what he needed to do, and for some reason he thought putting neosporin on it and changing his substrate to "felt" would be sufficient enough. I told him to take care of his snake or find someone who will, because I feel pain for that poor snake. I cringed when I saw those pictures, it's so sad