That is a very fair attitude, I hope that it is actually a mistake somewhere, I hate to think that a breeder of any animal would intentionally rip off a client or be naive enough to think a chemical hand warmer was good enough, those things hardly work in my gloves to shovel out the driveway by the time I am done they have gone cold. I hope that you get a fair resolution to the situation. Do you know if he has a replacement snake?