That is really bizarre. Is it the older model? I would contact the website and see if you can return it. Sounds like a malfunction. While rare, it happens sometimes.
Yes, it was.
I thought about contacting the site but all in all I figure it's not worth it, since it's been over a month since I received it (although I just now opened it) and I'm not even sure if I have the packaging it came in any more.