I've had these racks over 2 years now and almost every 6 months on the dog the heating goes out. I use a herpstat thermostat so that shouldnt be happening. When I first got the rack the heat tape was under warranty but its since gone out every 6 months. 6 months ago ago I asked if they had another option besides the heat tape since it went out every 6 months so they sent me heat tape instead. For some reason even on the herpstat something went wrong and in the same spot down all the racks a certain spot in the tape spiked up in temp and melted the tubs, killing 3 of my snakes in the process. This happened over night b/c I always do a poop check when I go to bed. Luckily at the time I had a leftover heat rope to put in it to keep them heated. Well its been 6 months again and one of the tapes burnt out. And I'm very iffy about what to buy, I dont want the same thing to happen again, but now the company I bought the racks from said they cant warranty the heat tape again b/c the company they get it from wont back it up and I don't want to pay $50 every 6 months per rack for heat, that seems ridiculous.

Any suggestions?