Is there a difference between an account representative and an account executive? When I've called to have my account rep contact me during this process, I've been in touch with three different people.

I don't have a fax machine currently but did get in touch with an account rep and gave her the report number. After she got that from me, she said that she was sending all of my info to legal and that either she or they would be calling me back. It's been a little over a week now and I haven't heard from that rep or from anyone else regarding the matter.

I didn't know what sort of time frame to expect for this so I figured I'd ask. I guess I'll make phone calls tomorrow and see what's going on with my waiver.