Quite the contrary, the reps on the phone DO NOT KNOW WHAT THEY ARE TALKING ABOUT!!! Sorry for bolding, but I've had my fill of their inconsistent answers and poor service...So, don't take what they say as gospel because it's often times wrong...
Now, once you get your rep, that's another story. The first nice person I've dealt with in this painful process starting back on 6/2 I think...
Long-winded answer...Shipping is still on FedEx, try and get your $$$ back...