I have to agree with this. When they say that they have no way of taking photos, they are saying that:
1) They have no cell phone with a camera (which is pretty much standard) or know somebody with one.
2) They don't have any kind of digital or even a disposable 35mm camera where they could e-mail or send a photo via snail mail, or know anybody with one.
Yet, they are to be trusted to properly package and ship the snake from wherever. Suddenly, that deal smells funny, but you are the one who has to decide if the risk is worth it...