I have to agree, I think that most stores are so focused on who has open availability and what their sales are at the end of the day that it makes actually caring for the animals get sent to the bottom of the list of importance. I think that if pet stores screened people first before they hired them, then their sales might actually increase because of the amount of knowledge that each employee has rather than the amount of hours they can work. If you work for a store and go against them for taking care of the animals rather than just help reach daily sales goals, then you are most likely going to get blown up rather than be rewarded for your efforts. I try to avoid big box stores but then again, not all of them have employees that lack knowledge about the animals. It really can depend on how the manager views the living things in the store as if they were just product/inventory or actual living creatures that need proper care.