I would say you handled this just the way you should have.

You could not possibly know, but the comment that they had people asking to speak to them about her behavior is a real red flag. They obviously knew she was hurting business, and finally she crossed the line.

Think about it, large store or not, a bad reputation will hurt business eventually. One unsatisfied customer will tell four friends, if one of them has a bad experience they'll tell four or five more, pretty soon word gets around and people start looks for things elsewhere. Granted, it might not be a huge hit, but one big enough to make them take notice.

With any business that isn't a chain store, a bad reputation is not something they want or need. And a lawsuit from someone who was harmed because of a careless employee would be a major setback. She is obviously not the kind of person anyone would want working around animals. She is either ignorant or just doesn't care, and it really doesn't matter.

By keeping this quiet and private, you helped them more than you know. You gave them the option to deal with this in a way they saw fit, rather than causing a scene or perhaps coming across as someone with a grudge rather than a legitimate concern. Personally, I'm not surprised they terminated her, she brought it on herself by being so ignorant.

And as far as her comments on BP's being for poor people.... Well, if only 15% of Americans are considered wealthy, how many of them do you think own BP's? Which means that probably 95% of BP's are owned by us "poor poeple". If it weren't for us, there wouldn't be as many magnificent morphs out there for everyone to enjoy.

Gale