large exo-terra $25??!!

[adamsky27]

I'm on the phone with Petco right now. I paid with Paypal, they are saying they have to get a manager's approval to release the funds back to my account. If you used Paypal I'd definitely call. She stated there was a "hold" on the funds and they won't be released until the individuals call.

At the end of the conversation I asked her when I would get my money back, she said "as soon as they read the email to approve releasing the hold." She said it should happen sometime today. Just thought I'd update those of you that paid with Paypal.

[Kaorte]

I'm glad I didn't order any. I knew they would be refunding people... now you all have to wait to get your money back

[3skulls]

They told me 5-7 days.

They got a huge increase of money to play around with for a couple of weeks

Edit**
It was also nice of them to tell everyone that they were never charged when the order was canceled.

[Tannerrrtx]

just got a 50 dollar giftcard for my "troubles" LOL

[carlson]

just got a 50 dollar giftcard for my "troubles" LOL

How?

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

[Tannerrrtx]

being a pain in the a**
filing complaints, emailing all the executives, just heard back today from a mike ritter and we talked for a bit and thats the conclusion we came to.

[mikel81]

I got through!!

If you used PayPal, you need to call them.

Not true, I got my refund on monday by paypal. Start a claim if you don't want to call. It's probably preferential to them than receiving 1000 calls anyway.

[Konotashi]

On PayPal, it says it was refunded on the 23rd. However, it just cleared through my bank. (It was processing through yesterday). WHAT?

Time to blow up some phones....

[EAC Reptiles]

Has anyone received an 'In process' email from petco about their order? I just received an email saying my order is in process.

[3skulls]

Yeah, 2 of them.

It's nice to know their emails are automated and mean nothing.