What would you do, as a buyer, in this situation?

[Billy305]

Probably because the OP is complaining about getting her refund before the sellers deceased family members body is even cold...

This. Yes we know the refund was offered by the seller but since its been hours and its not in the buyers hand they are considering filing a complaint.

I realize all kinds of different excuses are used by scammers, but not everyone is a scammer and stuff does happen. What we are saying is that the seller should give the buyer a reasonable amount of time before jumping to conclusions.

[Stewart_Reptiles]

What I would do would depend on who the seller is and how good is rep is?

Things do happen and since there is no emergency I would wait another week.

Now if the seller sounded fishy I would want my money back.

[I-KandyReptiles]

This. Yes we know the refund was offered by the seller but since its been hours and its not in the buyers hand they are considering filing a complaint.

I realize all kinds of different excuses are used by scammers, but not everyone is a scammer and stuff does happen. What we are saying is that the seller should give the buyer a reasonable amount of time before jumping to conclusions.

x2

The seller only offered her the refund this morning.

I understand that scammers use this method and others, but to start worrying when It hasn't even been 24 hours is a little rash..

[yeroc1982]

I could lean both ways on this. Yeah I could understand a death in the family could delay, but at the same time, it's getting harder and harder to trust ppl these days.
I kinda went through the same thing but with a babysitter for my daughter the past few months. One death after another and finally I did to hell with this.

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[Ginevive]

Seller does not have much feedback. I admit to being mistrustful of many people, but it is only because I have gotten burned before. I have gotten burned in transactions (not reptile-related) by people with good reps, too. I would just rather get the refund and be done with it. Seller states that they overspent and need a few days.. I am fine with that, although my gut instinct says to be irritated. I personally do not spend $ that's been paid for an item before the item is safely in the buyer's hands, but that is just me. Again, I just wanted to get others' opinions after a few hours of no communication.. it is all being resolved as good as it can be right now. And again, I know that I personally, like anyone else, could function out-of-character during tragedy, which is why I just want to get the funds asap and have it all be water under the bridge, and the seller can go on with an unfortunate life event and move on.

[I-KandyReptiles]

I could lean both ways on this. Yeah I could understand a death in the family could delay, but at the same time, it's getting harder and harder to trust ppl these days.
I kinda went through the same thing but with a babysitter for my daughter the past few months. One death after another and finally I did to hell with this.

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Yeah but did you ditch her after the first "death"?

I'd understand worrying if they hadn't messaged back in 48 hours. She hadn't even given him 24 hours before she wanted to dispute the transaction.

[Ginevive]

I also come from a strong debt-collecting background that has made me learn that time is a big factor. Let's say that I said okay, for the seller to ship it in a week. That's a whole week that real-world needs for money could deplete the funds that I sent, and possibly even make shipping not doable because of costs and travel expenses. I am not saying that I am a perfect human being or that in a tragedy, I would absolutely not spend $ in my account if it meant life or death. I am simply saying that the faster the $ is returned, the less likely that would be; since the seller already spent some of the money, I would fear more. I have nothing against the seller and will say nothing bad about them; just wanting it closed.

[Ginevive]

I did not actually dispute in any way that'd hurt their reputation with paypal, either. Just sent a request for the funds. When it is my hard-earned money that I cannot really technically afford to spend (vet visits and such are another matter; I have a Care Credit line for that if vet needs arose; this is money that, you know.. we all could use for other things like paying more down on our debt, etc, but spend on a snake because we deserve little rewards in life.) when it is your money, I guess that it's different. But everyone would handle the situation in their own way, and it is not up to me to say who's right or wrong for every buyer out there.

edit: could technically afford it, or I would not have wanted to buy.. but that does not mean that the $ is just something that I can afford to lose right now. If that makes sense.

edit 2: I am not saying that the seller is mistrustful. I worry because they do not have pages and pages of feedback. So it is like trying to get a car when a person has little credit; lenders are leary of that; no history built up. Some could say that I should not have bought from a seller with few good feedbacks (yet no bad that I can see.) I like to give people chances, though. But I think that I have prattled on long enough; just wishing a speedy return, and wishing the seller my sympathies in their hardship.

[MrLang]

Agree with Wilomn.

Also, stuff happens in life. Engaging in good business means you take care of it even when said bad stuff happens. I'm not saying it has to be their top priority, but we're talking about 5 minutes on a computer TOPS to get a refund sorted. If they think the buyer really wants the animal they have no reason to believe they wouldn't simply send the money again once they're in a position to be able to complete the transaction. Most people keep the internet in their pocket everywhere they go. Think about the process when someone dies. Do you run out the door with one pant leg on, squeal away in your car, dive into an airplane, fly somewhere, and then take part in continuous activity from the second you wake till the second you sleep for weeks on end? I know people grieve in different ways, but I don't think it's insensitive to ask for 5 minutes of their time to get their business handled before travelling. I think it's a request for a reasonable level of professionalism.

This is classic shady excuse #1. I don't think OP is out of line for being a little suspect. Hopefully it all works out.

[3skulls]

If the seller offered the refund he should have been ready to give it.
It takes 5mins to log into PayPal and do a few clicks.

I bet the funeral home even has a computer he could use.