Manny @ Perfect Predators - Reliable?

[reptileexperts]

Alright guys - today is my second morning waiting on shipment from Perfect predators - Do not get me wrong here, I'm a patient guy and I will wait when needed with proper communication from a seller. I have barely heard from Manny after the transaction payment was finalized - make that I have received one phone call FULL of excuses, and one facebook message to give me my "tracking number" for last nights shipment. The Tracking number simply states that it was "Picked up at hub" in Miami.

Yesterday when Manny called, he informed me shipping temperatures were too cold and he had no warm boxes to use. When I made my purchase on Monday, he assured me that he would be perfectly ready to ship on Wednesday for Delivery Thursday - I advised him of weather conditions and he again assured me he's done this long enough to get the job done right and that as long as temperatures were above 30 in my area, he's ok and the box will be 75 inside when it arrives. . .

This morning, one call to voicemail. One email sent. One facebook message sent. No response from Manny. I'm going to allow him one more shipping day that I approve if I can get a hold of him. Then ask for a refund. There was a similar instance with similar excuses posted on the BOI a while back.

http://www.faunaclassifieds.com/foru...d.php?t=358234

So this is potentially starting to become a new thing with Manny? Sad . . . he use to have such a great reputation...

http://www.fedex.com/Tracking?cntry_...%203642%204253 for full disclosure here is my tracking invoice he sent me yesterday assuring me I'd have my Sunglow this AM. If I end up going to the Fauna BOI with this I'll post all messages and screen shots of all phone call attempts. Just wanted to see if anyone else ordered from him this winter and is having issues like I am? Maybe I'm just a fluke . . .

Cheers

[reptileexperts]

Fed ex verified they still have a box at the pick up kiosk in Miami where it was dropped off last night. Manny called to let me know that Fed Ex failed to transfer the packages from the kiosk to the hub (not sure why manny did not use the hub to begin with .. . ). He was scared, worried for the animals, and apologetic. And offered to forward them for saturday delivery, but I explained I was not comfortable with the snake being in a box that long. That I would rather wait till next week with a new heat pack and rehydrated. . . will update again . ..

[carlson]

Hope it works out for you man! I've just started lookig at the BOI some of those stories just wow.

[Andybill]

Maybe he is just loaded down with orders because of his big year end sale.... I hope everything works out though.

[reptileexperts]

He texted me to let me know he had 7 boxes held at fed ex that did not move last night. All were OK and the snake were brought back to his facility to get warm and hydrated. He's going to attempt to ship again next week . . . starting to sound like a BOI horror tale like those posted, but yeah Manny seems to be on the ball, as of now I'm giving him the benefit of the doubt fedex really did drop the ball.

[BFE Pets]

thank you for keeping us updated. hope you get your new sunglow asap.

[Valentine Pirate]

I noticed a lot of activity going on with them (BOGO sale, plain 50% off sale, etc) so between that and FedEx being FedEx he might really be having some troubles... Hope everything turns out alright!

[reptileexperts]

Yeah, thats the only thing saving face right now is the fact that I know he's doing a lot of clearing out for next years inventory. He's been OK at communicating but definitely worse than a lot of people I have dealt with in these cases. We will see what happens either Tuesday or Thursday.

[STjepkes]

I've never shipped any animals before, but I really don't like FedEx. I avoid them even whenever possible. Too many bad experiences. Really hope everything works out!

[reptileexperts]

Thanks, Shipment has been rescheduled for Thursday, Manny has sent me a direct line to him and has been in contact with me constantly to make sure that things smooth out since it was 2 issues in a row and poor communication to boot. So now instead of emailing and waiting if I have a question I get a direct response via Text. He's stepping up his game, but the ball has definitely been dropped. Will update on Wednesday night when shipping is scheduled, and on Thursday morning when the Sunglow arrives.

Thanks