Sideway tub racks

[Evenstar]

Here's my experience with them. I ordered my rack on November 16, 2011.

http://ball-pythons.net/forums/showt...light=boaphile

My biggest problem with them was the lack of communication. There's no excuse for that imo... But the product is well-built and all's well that ends well. I doubt I'll order from them again though. Not when I can get 5 star customer service from AP or Reptile Basics....

[Brion99]

Yeah, I saw your post before I ordered, I remember now. I took it into consideration, then checked on Fainas BOI board and it was about 50/50 there (with the same complaint), but rather than go with AP for this one, I just wasn't comfortable assembling my own rack at this point (along with the only 3" heat tape they use). I'm very likely gonna get my next rack from RBI, but they just didn't have what I needed without buying 2 racks, and I just couldn't afford that. Like I said, it seems to be about 50/50 with their delivery times (AP and RBI weren't perfect either) so I'm just gonna take my chances.....getting a quality product was my biggest concern and rhat seems to be pretty universal with them.

[jtomb1510]

RBI, as long as you order the black ones, only has a 1-2 day lead time on most racks. Just for future reference.

[Evenstar]

Yeah, I saw your post before I ordered, I remember now. I took it into consideration, then checked on Fainas BOI board and it was about 50/50 there (with the same complaint), but rather than go with AP for this one, I just wasn't comfortable assembling my own rack at this point (along with the only 3" heat tape they use). I'm very likely gonna get my next rack from RBI, but they just didn't have what I needed without buying 2 racks, and I just couldn't afford that. Like I said, it seems to be about 50/50 with their delivery times (AP and RBI weren't perfect either) so I'm just gonna take my chances.....getting a quality product was my biggest concern and rhat seems to be pretty universal with them.

Oh no problem! As I said there and here, there's nothing wrong with the product - the rack itself is fine and I'm very happy with it. If you don't mind the lack of communication - or if you're prepared for it - Boaphile will do fine for you. I would've been ok with everything if I'd known how it would be. I just like to know ahead of time, lol....