Rate petco! 1-10

[Oxylepy]

In June 2010, prosecutors from Marin, Los Angeles, San Diego, San Mateo and Santa Barbara counties announced that PETCO had agreed to settle a $1.75 million consumer protection lawsuit, without admitting liability. The settlement stems from a lawsuit filed in San Diego Superior Court that alleges Petco overcharged its customers and improperly cared for some animals, following inspections of PETCO stores throughout California from 2005 through 2008. PETCO paid more than $850,000 to resolve a similar case in 2004. [2]

From Wikipedia. Wow to think they could have saved all that money and would have more customers if all they did was take care of their animals. That's a shame.

[tonyaltn]

My local Petco is excellent, its very clean, the animals are cared for and even get some play time with the employees when they arent busy. The staff are very helpful and know their stuff. But I dont go in and ask the bird experts help me pick out a reptile either, lol.
I actualy only use Petco in an emergency (or to pick up a critter)...like a broke heat bulb, things that need fixed ASAP, otherwise I order because I only pay half of what they ask for localy - $24 for a $40 heat element localy, same for a $50 heat mat localy, I wont buy any of that type of stuff at a pet store.

[Nocturnal]

I go there to get pet food and recently started getting frozen mice and rats but I dont see myself getting any snakes there.

I stock up on rodents when I go to reptile shows. I won't pay $10.99 for a single "jumbo" rat (the ones they have are actually closer to a medium) or $6 for a 3 pack of mice at my local Petco.

I politely told the idiots they have running the reptile section about a retained eye cap on a ball twice over a period of 2 weeks, but they couldn't be bothered to fix it.

[Swingline0.0.1]

Not just Petco. Pet warehouse, Petsmart, Petland. They are all just as bad as each other here.

[sho220]

Our local Petco doesn't have reptiles anymore. Which is good because they used to look pretty rough. Bad temps, humidity, retained sheds, scrawny looking, etc...

[jfreels]

[QUOTE=baxter1209;1386592]there animals are not captive breed and come from farms in Africa and or south america.
[QUOTE]

You know this because you work there? I know for a FACT that your statement is BS.

[QUOTE=baxter1209;1386592]
they dont get held allot or treated rite so you never know if the animal your getting is mean.
[QUOTE]

Seriously, this is one of your arguments?

You know the ONE thing that separates PetCo from PetSmart, PetLand and the others.....it's company policy to feed frozen/thawed. It's stated in the stores and on their website. Oh wait, there's a second thing, each region has their own dedicated vet. It's also policy to quarantine any sick animals and have them looked at ASAP. Most other stores will just let the animal get sold, die or send back.

If you see an animal sick or in harms way, see the store manager. If you're going to talk about how they need two of the exact same hides, X temp and X humidity, then keep it to yourself. Even though they would like to create the perfect habitat for each animal, they simply can't.

[Bones]

I rated them good, because I quite like the one I got my snake from.

The Petco I got Bones from does a great job at taking care of their reptiles. Their store is clean, well stocked, and smells nice, haha! I educated myself well enough to know that when I went to purchase my snake, if I asked them something and they gave me a generic or wrong answer, I'd know where they stood. All of the employees I spoke to in the reptile section were decently knowledgable and the snakes all looked and acted healthy. I think the Petco I go to takes better care of their animals than the local mom and pop stores around here.

With that being said, I think it is pretty unfair to assume that ALL Petco stores are bad just because you've seen maybe one or two out of the 1000+ Petco stores in the US that are bad.

Edit: But like Tonyaltn said, I only buy emergency stuff from Petco because it is cheaper to buy most things online.

[Paysons Bps]

[QUOTE=jfreels;1386736][QUOTE=baxter1209;1386592]there animals are not captive breed and come from farms in Africa and or south america.
[QUOTE]

You know this because you work there? I know for a FACT that your statement is BS.

[QUOTE=baxter1209;1386592]
they dont get held allot or treated rite so you never know if the animal your getting is mean.

Seriously, this is one of your arguments?

You know the ONE thing that separates PetCo from PetSmart, PetLand and the others.....it's company policy to feed frozen/thawed. It's stated in the stores and on their website. Oh wait, there's a second thing, each region has their own dedicated vet. It's also policy to quarantine any sick animals and have them looked at ASAP. Most other stores will just let the animal get sold, die or send back.

If you see an animal sick or in harms way, see the store manager. If you're going to talk about how they need two of the exact same hides, X temp and X humidity, then keep it to yourself. Even though they would like to create the perfect habitat for each animal, they simply can't.

You have your opinion and he has his...........

[aalomon]

You know the ONE thing that separates PetCo from PetSmart, PetLand and the others.....it's company policy to feed frozen/thawed. It's stated in the stores and on their website. Oh wait, there's a second thing, each region has their own dedicated vet. It's also policy to quarantine any sick animals and have them looked at ASAP. Most other stores will just let the animal get sold, die or send back.

Sorry, but Petsmart has the EXACT same policy. They refuse to feed live, district has its own reptile vet, all sick animals are supposed to see a vet within 24 hours, there is a quarantine room...

Sad thing is, youre talking about policy. If you read almost any petstore's policy, it sounds really good. The problems happen because while its easy to have a piece of paper stating a policy, it's nearly impossible to get the management of the stores to enforce it.

[jfreels]

You have your opinion and he has his...........

But he is stating "facts" which are incorrect.

aalomon, You're right about PetSmart, sorry I missed that one. They don't advertise that policy at my local stores and they do not carry frozen mice/rats. That was an assumption which I am sorry for.

The problem with the policy is that they are not great for the reptile, so the policy doesn't sound great. Generally, stores follow their company policy, or they would get cited for it when the DMs take tours of the stores. The policies are what needs changing.

I don't mean to sound like PetCo is the greatest place on earth to buy reptiles, far from it and I never plan on buying a reptile from them. I'm just arguing that because you randomly walk in and see a ball with stuck shed, that doesn't mean that they don't care about their animals and they all have IBD and mites.

PetSmart is the worst, IMO. But I don't feel as if I need to voice my opinions on why because I don't possess knowledge of how that company operates.