what happened

[tiexecutioner]

ok so i has the helix set at 92 and it was fine but all of a sudden it jumped to 98 and i cant seem to get it to go down? what can i do? (i have the probe on the flexwatt)

[Spaniard]

I've never had this happen before but if I was in your situation I would call up customer support at Helix.

http://www.helixcontrols.com/HelpCenter.htm

Maybe someone will chime in with some help but if not call them up.

[Vypyrz]

Are you getting the 98deg reading from the thermostat or the thermometer?

[tiexecutioner]

well now its 97 on the helix and like 100 on the heat tape

[Spaniard]

Do you have the probe taped to the heat tape well? Is it completely covered by tape so that its not exposed to air? Did the probe maybe become dislodged by a tub? If not change the location of the probe on the heat tape.

[tiexecutioner]

tried all of that

[tiexecutioner]

sorry just wanted to bump this up so other ppl can take a look

[Vypyrz]

I admit, I don't have any experience with Helix or Flexwatt. The only other thing I can think of, other than calling Customer service is double check to make sure the temperature setting didn't get changed or something...


Rob

[tiexecutioner]

i will definitely be calling customer service because this is becoming a SERIOUS problem i just set it to the lowest setting- 65 degrees and the heat tape is 100 degrees. Thank God i was home to catch this.

[Kaorte]

Is the flexwatt shelf you have the probe on plugged in?
maybe the connection between the probe and the thermostat is damaged.