Helix problem

[Wh00h0069]

Is it something you could be doing wrong? Is it a brand new unit? Have you been using it, and it just started messing up?

[BG123]

It has to be the helix because i hooked my cheaper t stat up and everything is working fine. I use a heat gun to check temps and the tape was up to 120-130. So it wasnt turning the tape on and off. I was wondering if anyone ever had this problem to see if it was possible to fix the t stat i'd hate to throw it away.

[RichsBallPythons]

try to see if your have a disconnected probe wire inside the device. or order a replacement probe from RBI

[muddoc]

It has to be the helix because i hooked my cheaper t stat up and everything is working fine. I use a heat gun to check temps and the tape was up to 120-130. So it wasnt turning the tape on and off. I was wondering if anyone ever had this problem to see if it was possible to fix the t stat i'd hate to throw it away.

Don't throw it away. Call Tim at Helix, and send it to him. He will fix it and send it back in brand new shape.