Problem with Helix Thermostat

[L.West]

Hi Everyone,

I've had my Helix running on my enclosure for 5 months now and had no issues until last night. I noticed the "red" check system light was on and then noticed that my accurites registered a 100 degree temp at some point during that day - needless to say I paniced.

It was late in the evening and I couldn't reach the mfg to ask them about it - I do have the instructions sheet for troubleshooting but it wasn't much help. The error code I got was EE-E3, can anyone help out with this.

I lowered my temp setting on the Helix to avoid it overheating my snake enclosure again thru the night - I managed to get the temp to stay at 90 hot side/80 cool side but am very concerned about this error message. I even unplugged the unit and reset everything but the "red" error message stays on.

Please help!!!!

Thanks.

[muddoc]

Give Jeff a call. He will be able to help out. My guess would be that if you unplugged the thermostat, and reset the temperature, and the light is still on, there is a malfunction in your t-stat. When I get that code, it is usually because the electricity flickered. When it happens, you will sometimes get a temperature spike like you noted. However, it usually a very short time period on the temp spike, and it never actually warms up the tub more than 1 or 2 degrees. However, after the error code, I can usually just hit the reset button, and I have no further problems.

I hope that helps,

[L.West]

Hi, Thanks for the reply. I am trying to call Jeff but since they are in CA - all I get is voicemail. I will try again later.

[Spaniard]

Did you check your probe, did it come loose? Didn't mention the probe in your post so you might want to double check it just incase if you haven't.

[L.West]

I currently have my probe taped to the bottom of the tank - it sits on top of the brown craft paper that I use for bedding - is this okay. It is directly on the bottom of the RBI cage underneath the RHP.

Thanks.

[starmom]

I think the E3 code is for your electricity flickering. I pm'd you about the probe placement

[L.West]

Hi Starmom, Yes I talked to Jeff from Helix and that is what he said about the power flickering or something. I don't have a NightTemp feature on my Helix so he is sending me some part to install so when/if this happens again I can handle it.

Thanks.