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Top Poster: JLC (31,651)
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Re: Ahh! Shipping Nightmare! Help!
Did you call Fedex when it missed the 10:30 a.m. shipment, or the shipper?
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Re: Ahh! Shipping Nightmare! Help!
Take a deep breath and call the Fedex hotline.
Explain the situation, and find out what is going on. Also contact JnJ and let them know how upset you are (They should be too).
Both of you should pester Fedex until some type of conclusion is reached. It has happened to me before for some VERY expensive animals, and it all turned out okay, as long as the packaging is well done.
Good luck!
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Registered User
Re: Ahh! Shipping Nightmare! Help!
I have been emailing and calling all day! The best response i have recieved is "the tracking info says it's in transit, so it's still not here yet" (local fedex location) I'm so frustrated and scared I am still waiting on an email reply and a phone call from the inquiry I made through fedex.com. I also emailed the shipper but not until just before i made this post because i figure its out of his hands, its fedex's problem now. but what else can i do? is there some other fedex number i can call to talk to someone who will actually be helpful?
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Registered User
Re: Ahh! Shipping Nightmare! Help!
im on the line now they are still telling me there was a problem it could have been stuck in memphis they are having an additional tracking agent call me back and they gave me a claim number incase of refund.
I DONT CARE about refund though i want this guy to be healthy! i dont want him to be stressed from the hassle of all this shipping!!
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BPnet Veteran
Re: Ahh! Shipping Nightmare! Help!
The last snake I got from JnJ was very well packed. Even if he does wind up spending two days in transit, he should be okay. Make sure he has fresh water in his new tub and give him some time to unwind.
Definitely let JnJ know what happened.
~Jess
Balls: 2.10 normal, 1.0 pastel, 2.2 het albino, 1.0 50% het pied, 1.2 poss. axanthic, 1.0 pinstripe, 1.0 black pastel,
Misc. snakes: 1.1 blood python, 1.0 Tarahumara Mountain kingsnake, 0.1 RTB
0.0.1 Red-eyed casque-headed skink
1.2 dogs (Lab, Catahoula, Papillon-X), 6.1 cats, 1.0 foster dog
6.4.8 ASFs
1.0 Very Patient Boyfriend
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Registered User
Re: Ahh! Shipping Nightmare! Help!
JnJ just emailed me back he said he also has called FedEx. They told us both that there was a mechanical problem on the plane and unfortunately he wont get here until tomorrow. Im praying for the little guy!
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BPnet Veteran
Re: Ahh! Shipping Nightmare! Help!
Sorry to hear about your problem, let us know when the guy gets there ok tomorrow!
~Dexter Mason~
Wife 0.1 Children 0.1.1 Dogs 1.1 Ball Pythons: 5.22
Bearded Dragon 1.0 Ornate Horned Toad 0.0.1 Leos 1.3 Russian Tortoise 0.1
Melodrama coming from you is about as normal as a bowel movement - Clerks
I'm a firm believer in the philosophy of a ruling class. Especially since I rule. - Clerks
Dante Hicks: But you hate people.
Randal Graves: Yes, but I love gatherings. Isn't it ironic?
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Re: Ahh! Shipping Nightmare! Help!
I know this can be stressful, but as others have said, a properly packed animal will be fine for an extra day, probably even longer. I had a snake get delayed two days once (first was mechanical plane so it never got shipped, then somehow the label came off). All was well though. I haven't done business with JnJ, but if others vouch for their packing quality then you should have nothing to worry about.
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