MG Reptiles-not a good experience

[LGL]

Hey! We ordered a scale from Matt at the beginning of December. He kept saying he had sent it, but he never ended up sending it until the 21st. When it did arrive (New Years), it was the wrong scale. It turns out he didn't even have the type of scale that he was trying to sell. We recieved a partial refund, but didn't get the money back from sending him back the scale. We recieved a lot of excuses from him and he never seemed to get to the point and actually answer our questions. Not a good experience.

On the other hand, we recieved a great Scale from Reptile Basics. Rich has great service and ships really fast! Thanks Rich!

[tmlowe5704]

Hey! We ordered a scale from Matt at the beginning of December. He kept saying he had sent it, but he never ended up sending it until the 21st. When it did arrive (New Years), it was the wrong scale. It turns out he didn't even have the type of scale that he was trying to sell. We recieved a partial refund, but didn't get the money back from sending him back the scale. We recieved a lot of excuses from him and he never seemed to get to the point and actually answer our questions. Not a good experience.

On the other hand, we recieved a great Scale from Reptile Basics. Rich has great service and ships really fast! Thanks Rich!

You are one of dozens here that share the same opinions on RB and MGR

[jglass38]

Not the least bit shocking. Matt hasn't graced bp.net with his presence since 12/1/06 so it looks like he has officially moved on. Rich is a super guy and you will never go wrong ordering from him.

[tmlowe5704]

Not the least bit shocking. Matt hasn't graced bp.net with his presence since 12/1/06 so it looks like he has officially moved on. Rich is a super guy and you will never go wrong ordering from him.

That's right. I am actually about to place an order with him tonight.

[lillyorchid]

A LOT of people here have had problems with Matt, including myself. Rich is top notch in the business! Can't go wrong with him, that's for sure.

[firehop]

Is there anyone other than MG and reptile basics out there that sell flex. I had a issue with Reptile basics and am not really sure I wish to go back and the feedback I have heard about MG makes me not want to start dealing with them.

[jglass38]

Is there anyone other than MG and reptile basics out there that sell flex. I had a issue with Reptile basics and am not really sure I wish to go back and the feedback I have heard about MG makes me not want to start dealing with them.

Did you call Rich and speak to him about your problem? I have heard zero complaints about Rich's customer service.

[SnakeySnakeSnake]

Did you call Rich and speak to him about your problem? I have heard zero complaints about Rich's customer service.

From my experience I would be shocked if Rich didnt fix your problem and make you happy. I have bought a TON of stuff online, reptile related or not, and honestly I have never run into someone as quick and good as Rich. He is the epitome of small-business-internet store when it comes to answering his cell when you call it, and even running out to ship a package for you immediately if you are in a rush.

Believe it or not, Im not paid to say this He is just that good. Some more info is needed here for sure.

[Weber58]

My experience with Matt at MG reptiles was a good one. He did take a little longer to ship than expected, but not outrageously long. Even with a product that was out of stock it took him about 2.5 week to get my order out. I think people are a little too quick to act with negative feedback on MG Reptiles.

[jglass38]

My experience with Matt at MG reptiles was a good one. He did take a little longer to ship than expected, but not outrageously long. Even with a product that was out of stock it took him about 2.5 week to get my order out. I think people are a little too quick to act with negative feedback on MG Reptiles.

You obviously haven't read the BOI or any of the threads here.