Top Shelf Exotics

[Stings]

I ordered 4 snakes from Top Shelf Exotics on 12/25/05. on 12/31/05 i asked if he would be able to send pics of the snakes to me, i got no reply. on 1/16/06 i asked for pics again and a weight and date they was born on. i still got no reply. I'm starting to wonder why they was snapping off e mails to me left and right when i was talking to them about my order and now that they have my money i cant get a reply back from them. i also wonder if the snakes i ordered are even born yet. the weather is the only reason i cant get them. they wont ship is the night temp is under 35 deg. we had 4 days in a row that the temps stayed in the upper 30s here and i still have no idea whats going on.

[mlededee]

from everything i've read they are very good people: http://www.ball-pythons.net/forums/s...ad.php?t=25580.

perhaps you should try calling and speaking to someone in person.

[jtman]

I also have an order waiting form them and their email communication seems a bit lacking after the sale for me as well. Their reputation seems impecible and I'll be patient. I knew living in Michigan that I might not see her til spring. I wouldnt mind having a few pics of her though, its been over a month since I purchased her.

JT

[kavmon]

i have no first hand knowledge of top shelf. but i do expect a certain level of service for my dollar. if someone can sell and take payment over the net, they should be able to email back too! i would also think twice about their customer service level. what if you have a problem with the snake? how do you want to be treated? i'm not saying their bad, just thinking that if service before the shipment isn't good, what about after?

vaughn

[greenmonkey51]

I would avoid jumping on someone about email. They could be busy or never got the email. Just send them another email or better yet call them. A lot of the time when someone starts flaming a seller about communication it ends very badly.

[kavmon]

who's flaming? these are my thoughts!


both of these guys stated that there were no communication problems until after they ordered? this threw up a red flag to me, and i gave my thoughts. i don't see this as flaming.

oh, if this wasn't directed at me! my bad! lol


vaughn

[joepythons]

I thought i might ad some latest info on TSE incase some members are unaware of the whats going on with them. http://www.faunaclassifieds.com/foru...ad.php?t=78572

[aaajohnson]

Wow .... It is hard for me to pass judgement since I have not had dealings with TSE, I just hope that people either get their money or their reptiles.


Neil

[wolfy-hound]

I made my order on December 1, paid for it on the same date via Paypal. I order 3 het ball pythons. A pair of het orange ghosts, and a het pied male.
I have recieved nothing but excuses as to them waiting on weather for a while, which I understand. But the last 4 emails have gone unanswered. I sent off one a big strongly worded, as I am really starting ot sniff a scam or someone in over their head. I would work out somethng with them if he has been ill and needs to work something out.
I just want a reply.
Wolfy

[jknudson]

Just keep on them about it...and eventually when you are tired of waiting and hearing the excuses take up a claim with paypal explaining what happened, you should be able to get your money back. Just make sure to keep good records of emails and paypal statements.

I hope TSE starts turning itself around, they had such a good rep.