Underground Reptiles - Shipping Issues

[Shayne]

So, I'm just gonna lay out the facts, thus far, no bashing.

I ordered some rats from them on 06/08, 3-day shipping. They didn't ship until 3 days later, on 06/11. Got an email notification they were delivered yesterday, 06/14.

1st problem: I paid $53 for 3-day shipping and didn't get a "delivery" notification until 7 days later.
2nd problem: Looks like they were delivered to the wrong address as I never received them.

Today, I called UR and they advised their "shipping department" was closed and to call back on Monday.

Just wanted to get a thread started before the facts became fuzzy in my head. I'll keep you all posted after I hopefully get some answers on Monday.

[Bogertophis]

What company delivered them? It may not be the fault of Underground...wait & get all the facts. I've had several things shipped to me with tracking, that
like with yours, said they were "delivered"...but NOT to ME. It was NOT the company's fault that I bought from, they were correctly addressed...but it was
the fault of FedEx, for failing to correctly read the delivery address & get them to me where they belonged. Annoying for sure...especially if you're out of rats.

All delivery companies, whether UPS, USPS or FedEx, push their employees for speed of deliveries, so it's easier for them to make mistakes...they're humans.
If Underground is a good company, they'll put this right promptly & I hope they do.

Another possibility (?)- could they have been left at your door when you weren't home & then stolen? That's another "thing" that's happening in many areas-
thieves follow the delivery trucks & help themselves after they pull away. People have caught such incidents on security cameras...and rats are probably not
what thieves expected to get either.

[Shayne]

What company delivered them? It may not be the fault of Underground...wait & get all the facts. I've had several things shipped to me with tracking, that
like with yours, said they were "delivered"...but NOT to ME. It was NOT the company's fault that I bought from, they were correctly addressed...but it was
the fault of FedEx, for failing to correctly read the delivery address & get them to me where they belonged. Annoying for sure...especially if you're out of rats.

All delivery companies, whether UPS, USPS or FedEx, push their employees for speed of deliveries, so it's easier for them to make mistakes...they're humans.
If Underground is a good company, they'll put this right promptly & I hope they do.

Another possibility (?)- could they have been left at your door when you weren't home & then stolen? That's another "thing" that's happening in many areas-
thieves follow the delivery trucks & help themselves after they pull away. People have caught such incidents on security cameras...and rats are probably not
what thieves expected to get either.

It was FedEx. Not blaming anyone....yet. I just wanted to get some information put on the board before the details became too blurry.

I hope they will just ship another order. We shall see.

No possibility, as I have 14 security cameras that will immediately text me when they pick up motion. I've went through all the footage and found nothing. Will update when I get more.

[Bogertophis]

BTW, when it happened to me, I talked w/ FedEx's after-hours customer service, hoping to catch them in time to go back & retrieve where they left it, but
it was late afternoon, so it wasn't until the next day they picked it up & delivered correctly to me (in the one case)...fortunately it wasn't a shipment on ice.

The other time I complained to the shipper (Walmart) & they immediately just sent a replacement, & it was no fault of theirs...their customer service was
actually impressive & apologetic. (I hope they took FedEx to 'the wood-shed'!)

[Bogertophis]

Wow, 14 security cameras!? I guess they can't claim they left it at YOUR door, lol...

[Shayne]

Wow, 14 security cameras!? I guess they can't claim they left it at YOUR door, lol...

😂😂 Nope, not a chance. I got tired of folks helping themselves to my personal property. Installed some cameras and a 6x13 ft. electric security gate. Haven't had but one issue since when someone pulled up to help themselves to a package sitting on my doorstep, they looked up directly into the camera then just put the package down and sloooowly walked back to their car. lol

[Bogertophis]

😂😂 Nope, not a chance. I got tired of folks helping themselves to my personal property. Installed some cameras and a 6x13 ft. electric security gate. Haven't had but one issue since when someone pulled up to help themselves to a package sitting on my doorstep, they looked up directly into the camera then just put the package down and sloooowly walked back to their car. lol

You're making me so-o-o-o thankful for the neighborhood I live in...I've never had anything taken from my porch when I'm not home. Not yet, anyway.
That's kinda funny...how they realized they were on camera & just backed off.

[Neal]

So, I'm just gonna lay out the facts, thus far, no bashing.

I ordered some rats from them on 06/08, 3-day shipping. They didn't ship until 3 days later, on 06/11. Got an email notification they were delivered yesterday, 06/14.

1st problem: I paid $53 for 3-day shipping and didn't get a "delivery" notification until 7 days later.
2nd problem: Looks like they were delivered to the wrong address as I never received them.

Today, I called UR and they advised their "shipping department" was closed and to call back on Monday.

Just wanted to get a thread started before the facts became fuzzy in my head. I'll keep you all posted after I hopefully get some answers on Monday.

Where in Louisiana are you from?

Also they have way cheaper places and better places to order from than them.

[Shayne]

Where in Louisiana are you from?

Also they have way cheaper places and better places to order from than them.

Southwest, La. And you?

Yea, I started another thread on here about a week ago, breaking down 3 separate vendors with pricing. Kinda pissed me off learning this only after I had placed my order. lol Oh well, live & learn.

[Shayne]

Just wanted to update....

UR has come thru as they promised. They shipped a whole new order overnight and they arrived frozen solid.

Admins, please close thread.