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  1. #1
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    Radiant Heat Panel shortage/Serpentarium experience

    Just curious if anyone else is having a hard time getting ahold of RHP's?

    The two sizes I absolutely need were out of stock on RBI and so I looked around for them elsewhere.

    I found them on Serpentariums website, https://www.snakemuseum.com/ for the same prices and only $4 more in shipping. So I quickly placed an order because I have two AP cages coming *soon* that need these panels. I had found the two sizes I need being out or limited on other sites like Amazon as well, hence my hurry to get an order in......
    Temps are already dipping into the low 40's and 30's overnight, I need these cages for my tub dwellers so they can be proper warm this winter.

    I've been waiting now 18 days for my order to change status from "preparing" or "shipped" or "delivered". This is my first order with Serpentarium, so unless they were short/out as well and it wasn't listed on the website I am wondering why my order is taking over 2 weeks.
    I didn't think it'd be so long, Northern CA stores and I'm in Washington, its not that far to ship a couple of heat panels.
    I've called to inquire but have yet to receive a reply.
    Granted my cages haven't arrived yet, so its not *urgent now* but I really would feel better if I knew about's when they were arriving.

    Anyone else have experiences, input to shed some light on my situation?
    Or simply bemoan the apparent RHP shortage too, that also works.
    0.1 Bumblebee Ball Python(Rei)
    0.1 Coastal Carpet Python(Mosaic)
    1.0 B.E.L Ball Python(Aspen)
    0.1 Hypo Aztec Jungle BCI(Rowan)

  2. #2
    bcr229's Avatar
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    Has your credit card been charged? If they don't ship in 30 days then ask to cancel the order, and if they don't then take it up with your CC company. Merchant agreement state that vendors must ship or provide services within 30 days of hitting a card.

    If the products were not in stock then their shopping cart system should not have let you place an order, and they need to fix that.

  3. #3
    Registered User
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    Re: Radiant Heat Panel shortage/Serpentarium experience

    Quote Originally Posted by bcr229 View Post
    Has your credit card been charged? If they don't ship in 30 days then ask to cancel the order, and if they don't then take it up with your CC company. Merchant agreement state that vendors must ship or provide services within 30 days of hitting a card.

    If the products were not in stock then their shopping cart system should not have let you place an order, and they need to fix that.
    Yeah I paid via PayPal, so I can dispute it through them if I must. Itís been paid for and Iíve just been waiting.
    Weíll see what happen in the next 12 days or so.
    0.1 Bumblebee Ball Python(Rei)
    0.1 Coastal Carpet Python(Mosaic)
    1.0 B.E.L Ball Python(Aspen)
    0.1 Hypo Aztec Jungle BCI(Rowan)

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