HELP!! Need advice!

[OsirisRa32]

Ok so I just spent (well like 2.5 months ago) like 1600 with a small/family business type guy that builds reptile enclosures. I just received the actual enclosure and the racks are still being built/on the way. The enclosure is a relatively standard size for a large female BP that will remain a pet and most likely never be bred. The enclosure sustained some shipping related damage...BUT here is my problem...the quality of craftsman ship is awful...screws are overtightened to the point of the XPVC showing obvious compression damage, a 4 inch strip around one of the corners is cracked all the way through from the screws being so tight, pieces of XPVC are not measured to a level of precision to ensure all the joints and edges match up evenly...in general the quality is something very far inferior to what I was expecting. I immediately contacted the builder and notified him of the shipping related issues and emailed pictures...and then followed up with a paragraph going more into detail of what I was unhappy about.

I feel bad...the guy is a really nice guy and always takes time to chat and answer questions...and for the racks at least has given me a great deal on what I am getting for my money....the single unit enclosure though- if indicative of quality of craftsmanship makes me want to cancel everything and send it all back and ask for a full refund.

What you all of you do? i don't want to hurt someones feelings but I've been left feeling that if I am paying 1600$ of my money for something its reasonable to have standards and expectations of quality? Am I in the wrong wanting to send this enclosure back for a refund?

[Fraido]

No way.. I've seen awesome enclosures for boas for less than that, nevermind a little adult BP. :s Then you add in the not very good quality... yeah, I don't think you're in the wrong.

[OsirisRa32]

Just to be clear the single unit enclosure was about 300$ and is 3x2x1...

[Fraido]

That is a much better price, haha.

[OsirisRa32]

yeah the racks and the enclosure combined were 1600....I have only received the single unit enclosure though.....$ isnt my beef...quality of craftsmanship and having standards/expectations and feeling very much like they were not met is my issue.

[Fraido]

Of course. If you can, I would wait until you recieve the racks and see the quality of them. Then, if expectations aren't met, return them for a refund.

[calmolly1]

Don't be afraid to let him know and give him the chance to fix the issues, and prevent him from sending the racks in similar condition. The sooner you say something the better, otherwise it could mean he says well you've never said anything. It's hard when someone is really nice but your paying for his work and for that money you could have gotten really professions set ups elsewhere. Just my opinion


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[bcr229]

Get pictures of the damage and problems, email those to him, and ask what he can do to fix the damage or make things right.

[I-KandyReptiles]

Don't be afraid to let him know and give him the chance to fix the issues, and prevent him from sending the racks in similar condition. The sooner you say something the better, otherwise it could mean he says well you've never said anything. It's hard when someone is really nice but your paying for his work and for that money you could have gotten really professions set ups elsewhere. Just my opinion


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I agree.

He won't be able to know if you're unhappy unless you tell him.

My boyfriend wants to sell enclosures but I don't feel his quality is up to par to be selling for much. He's new at it, but still.

If I'm spending $$$, I expect quality.


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[OsirisRa32]

Ok new update....thanks for all the advice...pictures were taken and sent to the builder within an hour of me opening the box (I posted on here a few hours AFTER I had opened it)...

builder got back to me today and we have come to an agreement resolving the issue...I have been assured my racks will up to my level of standards and quality. A new enclosure has been promised and I offered to return the crappy one in exchange.