Terrible news regarding our new arrival female yearling chacoan

[Monkey girl]

Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?

Not sure what the intent will be to remedy the situation. I will know more on Saturday.

Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this I would like to know what they are doing to remedy the situation too.

will keep you posted. Saturday I will have more answers.

I am so sorry you are going through this.
Sounds like a terrible experience.

I highly recommend you take photo and video documentation of the animal as evidence.

i did. I video taped the entire process from receiving the box, to opening, to unpacking the box and then taking the tegu out of her bag and finding her deceased. So, there should be no confusion on the events.

[Lady mkrj58]

This saddens my heart so much big hugs to you and your Family

[Monkey girl]

I'm so sorry for your loss sending lots of comfort and hugs.❤️


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thank you. I just feel really bad about the tegu

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This saddens my heart so much big hugs to you and your Family

Thank you

[John1982]

That really sucks, sorry.

[Tigerhawk]

I'm sorry that happened to you.

[Monkey girl]

Well, it looks like our breeder will be replacing the tegu at no cost. I will find out what is available and make my choice tomorrow. We get to do this all over again on Thursday (hopefully with much better results). Looks like the shipping company instructed our breeder to use 2 heating packs instead of one and the poor chacoan overheated and died. Tragic.

I'm hoping everything will be fine on Thursday. I'm keeping my fingers crossed and hopefully we will be chacoan owners on Thursday.

[STjepkes]

I'm very sorry that you've had to go through this. It really is such a shame, but I'm sure everything will go well this time around!

[John1982]

Well, it looks like our breeder will be replacing the tegu at no cost. I will find out what is available and make my choice tomorrow. We get to do this all over again on Thursday (hopefully with much better results). Looks like the shipping company instructed our breeder to use 2 heating packs instead of one and the poor chacoan overheated and died. Tragic.

I'm hoping everything will be fine on Thursday. I'm keeping my fingers crossed and hopefully we will be chacoan owners on Thursday.

Yeah, they take cooler temps much better than hotter. I don't even bring my boy in until we start getting temps close to freezing. Even then I could probably leave him out but I like Boon wintering where I can keep an eye on him. Good luck this time around, can't wait to see the little one!