Anyone else have trouble with Big Apple pet Supply?

[luvzebra3]

I recently ordered UTH from Big Apple Pet Supply? I placed the heat mat under my new enclosure and went to turn it on and the switch would not move. They made me pay to ship it back and then accused me of putting glue into the switch!!! I couldn't believe it! Why on earth would I put glue into the switch? Especially since that would mean I couldn't put my snake into her new enclosure! That is how they sent it to me! Absolutely HORRIBLE customer service - so beware! They will ship you faulty products, then charge you to replace it and then accuse you of breaking it!

[mypethouse]

I happened to see your note and that's hard for me to understand how that can happen. I have used Big Apple Pet Supply for about 7 years and have probably placed no less than 40 to 50 orders. Mostly I have used them for reptile supplies but I have purchased 3 reptiles, 2 cages and an awesome aquarium kit as well. Every single order was flawless - I mean literally packed like the crown jewels were being shipped to me and almost everything I ordered arrived the next day (live in NY (Hamptons) &CT).

If you really think you were mishandled you should contact the owner at Big Apple Pet Supply because he always makes everything right. For you to come on here and anonymously state your grievance with something about a glued controller seems in poor taste to me. Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Oh, and Big Apple if you read this thanks again for all the great products - how about a discount next time :-) (JK)

John Wilson

[OhhWatALoser]

If you really think you were mishandled you should contact the owner at Big Apple Pet Supply because he always makes everything right. For you to come on here and anonymously state your grievance with something about a glued controller seems in poor taste to me. Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Oh, and Big Apple if you read this thanks again for all the great products - how about a discount next time :-) (JK)

John Wilson

Big Apple Pet Supply epic fail

well Mr. "John Wilson" (surprised your name isn't John Smith), how dare you accuse the OP of doing this in poor taste.

A company ask for me to pay shipping to replace a faulty item, that's unheard of. But then again, some online store joining a forum just to counter a bad review is also unheard of. Both very low things to do.

Or we can get the conspiracies rolling and maybe the OP and mypethouse are the same person lol. Some how I'm doubting it though. Mods you able to check IP's?

[mainbutter]

Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Even a billion instances of good customer service does not make one instance of horrible customer service "ridiculous", if it was in fact horrible. Accusing the customer of things he/she did not do is, IMO, horrible customer service.

[zclgfz]

I happened to see your note and that's hard for me to understand how that can happen. I have used Big Apple Pet Supply for about 7 years and have probably placed no less than 40 to 50 orders. Mostly I have used them for reptile supplies but I have purchased 3 reptiles, 2 cages and an awesome aquarium kit as well. Every single order was flawless - I mean literally packed like the crown jewels were being shipped to me and almost everything I ordered arrived the next day (live in NY (Hamptons) &CT).

If you really think you were mishandled you should contact the owner at Big Apple Pet Supply because he always makes everything right. For you to come on here and anonymously state your grievance with something about a glued controller seems in poor taste to me. Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Oh, and Big Apple if you read this thanks again for all the great products - how about a discount next time :-) (JK)

John Wilson

- - - Updated - - -

I happened to see your note and that's hard for me to understand how that can happen. I have used Big Apple Pet Supply for about 7 years and have probably placed no less than 40 to 50 orders. Mostly I have used them for reptile supplies but I have purchased 3 reptiles, 2 cages and an awesome aquarium kit as well. Every single order was flawless - I mean literally packed like the crown jewels were being shipped to me and almost everything I ordered arrived the next day (live in NY (Hamptons) &CT).

If you really think you were mishandled you should contact the owner at Big Apple Pet Supply because he always makes everything right. For you to come on here and anonymously state your grievance with something about a glued controller seems in poor taste to me. Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Oh, and Big Apple if you read this thanks again for all the great products - how about a discount next time :-) (JK)

John Wilson

[zclgfz]

This package was well packed that's the positive. Now for the rest, no directions to speak of just a paper of an example of something that's probably not what you got. I watched the Youtube video on the guy putting it together it doesn't go that easy. First off I got the the wide horizontal and the way these cages are designed that cage has two pieces for the bottom the place down the middle for a divider I didn't want the problem there is you have these holes down the middle of the cage and they Supply nothing to plug them. I have two baby corn snakes who could either Escape or be killed or injured trying. So I guess you duct tape it or something ridiculous. It really is pretty difficult to get the front and backed to fit in the slots. I followed the little one paper diagram with few words I set the back-end first as it directed and first thing I notice is two two and a half to 3 inch long deep scratches I figured it was the back I can live with it. I set the front in I noticed a crack all the way across the upper corner which demonstrated just how flimsy and cheap the plastic is very thin and brittle about 1/8''. This cage cost way too much for its very cheap terrible design. I called them right away and got an answering machine also email them the pictures. I am not excited about having to go through and deal with this piece of junk. 60.45 return shipping on this damaged item. If I liked it I wanted to buy another it's up to you but I think it's a waste of money. Days later getting the runaround from Andy at Big Apple. He says he did not receive photos, then can you send a different photo circled, doesn't want to discuss a return. If you buy a cage without the dividers extra bottom of cage shown in last picture you got holes big enough for baby corn snakes to escape, be injured or killed, he said to use some gorilla tape....lol. bad bad bad this is a terrible product, service. I told him on the third day, you pay this price for anything you shouldn't have to use tape to make it functionable. I need a cage! He stopped returning emails. He didn't offer one solution or even to replace the cheap plastic parts. I have filed a dispute with my charge card & paypal. I am out $60.45return shipping. Honestly not worth the money in useable condition. No excuse for bad service. I't not biased to have this experience and write the truth.

[zclgfz]

I happened to see your note and that's hard for me to understand how that can happen. I have used Big Apple Pet Supply for about 7 years and have probably placed no less than 40 to 50 orders. Mostly I have used them for reptile supplies but I have purchased 3 reptiles, 2 cages and an awesome aquarium kit as well. Every single order was flawless - I mean literally packed like the crown jewels were being shipped to me and almost everything I ordered arrived the next day (live in NY (Hamptons) &CT).

If you really think you were mishandled you should contact the owner at Big Apple Pet Supply because he always makes everything right. For you to come on here and anonymously state your grievance with something about a glued controller seems in poor taste to me. Your comment about horrible service is also ridiculous considering my repeated amazing experiences with them.

Oh, and Big Apple if you read this thanks again for all the great products - how about a discount next time :-) (JK)

John Wilson

brown noser

[Oxylepy]

Oh, yeah, so a while back I ordered a thermostat from Big Apple, flexwatt, and cords.

The thermostat fit non-polarized plugs, but they sent cords with polarized plugs. That was tedious and stupid. If it weren't stuff just for bugs I'd have been pissed.

End result, my business goes to Reptile Basics and my cheap thermostats are coming from amazon.

[TheWinWizard]

It also seems mighty funny that you just joined to give praise to Big Apple Pet Supply.

[cecilbturtle]

It also seems mighty funny that you just joined to give praise to Big Apple Pet Supply.

i didnt even notice that. well its pretty obvious who posted that raving review of BA