ReptilesExpress.com

[zina10]

Could someone confirm if the guy this post has been made about is the same as the owner of Reptile Express ?


http://www.faunaclassifieds.com/foru...d.php?t=197582

[2kdime]

HE's one of the people behind the operation, yes

[PghBall]

I have to ship one out tomorrow, we'll see what happens but I just read in the UPS website that snakes are not allowed at all.
Check it out http://www.ups.com/content/us/en/res...s/animals.html
If you don't want to read the whole thing just scroll down to the bottom.

Hope this eases some of your minds. I sent Debbie Price from ReptilesExpress an email regarding Fallguy's post about their HUB refusing to ship his snake. I asked her if I could post her response. This is what she had to say:

--- On Wed, 9/8/10, Debbie Price <debbie@reptilesexpress.com> wrote:


From: Debbie Price <debbie@reptilesexpress.com>
Subject: Re: UPS posting
To: "Greg Sommer" <gls1973@yahoo.com>
Date: Wednesday, September 8, 2010, 1:12 PM


I have been on the Fauna Site and you are right they go on and on and you have to repeat-------------
"Here is what I say occasionally we do have Hubs that are not aware of our waiver if a customer has a problem I will call the preferred customer service team after they call the Hub everything gets straighten out
I even had a Hub call the customer personally the next day in IA and apologize that they were not a ware of our waiver and told him he will never have a problem again
UPS was at the Daytona show meeting people in the industry with us to become more comfortable with snake shipping. They spent 4 hours with us seeing how we operate and watching how snakes and reptiles are package. We have NEVER been notified in writing by ANYONE at UPS to stop shipping snakes so it is business as usual for ReptilesExpress and we will do everything we can for the industry to keep our shipping waiver"
Greg
I would love for you to help me out and yes this can be used on any site

Thank You,
Debbie Price
Shipping Dept
debbie@reptilesexpress.com
404-477-4102

[Fallguy]

Forgive me if I seem out of line. I would like to see a current waiver. The one I got when I processed the shipment didnt have Reptiles Express on it, and the date was over a year old. I would like to contact the person UPS directly, that signed the waiver. As I am one of the people that had problems, I want to make 100% sure that I am in the right before it happens again. I now feel that if I keep going back to try, and I am still in the wrong, I will be ruining the image of this community. I dont want that. Again, forgive me for being filled with doubt. It was not only me that was affected by this.

[jben]

I just shipped out a package yesterday, 9/8/10 and UPS took the package without a question. I was actually surprised when I handed the UPS employee the package and all she said was thank you. I was ready to hand over the waiver but did not need it.

[PghBall]

Forgive me if I seem out of line. I would like to see a current waiver. The one I got when I processed the shipment didnt have Reptiles Express on it, and the date was over a year old. I would like to contact the person UPS directly, that signed the waiver. As I am one of the people that had problems, I want to make 100% sure that I am in the right before it happens again. I now feel that if I keep going back to try, and I am still in the wrong, I will be ruining the image of this community. I dont want that. Again, forgive me for being filled with doubt. It was not only me that was affected by this.

I don't blame you for feeling the way you do. I would probably feel the exact same way if my first shipment with them went as yours did. You may want to speak to Debbie directly. She has been extremely helpful in answering all of my concerns/questions. She told me that your issue has happened to others but she was able to straighten the problem out after a few phone calls. You may want to have her speak to the HUB and also her other UPS contacts.

[PghBall]

I just shipped out a package yesterday, 9/8/10 and UPS took the package without a question. I was actually surprised when I handed the UPS employee the package and all she said was thank you. I was ready to hand over the waiver but did not need it.

That is exactly how my shipment went. Smooth, no questions asked.

[Fallguy]

I did speak with her on the phone. I let her know how my experiance went, and she told me the same thing. It is usually handled pretty quick. I have not heard back from her yet. I am still waiting patiently, and hoping for the best. I do still have a snake that needs to go for a ride.

One concern, though... If we are all handing the packages over, and there are no questions asked, (which is how it should be) how do we know if we are doing the right thing? I really do want to know that we are operating within our limits. We are getting two different stories, and as of right now, I have to believe the UPS side. We all should be.

I think I will not comment any further on this, until I have a definate answer on my end.

[jben]

I did speak with her on the phone. I let her know how my experiance went, and she told me the same thing. It is usually handled pretty quick. I have not heard back from her yet. I am still waiting patiently, and hoping for the best. I do still have a snake that needs to go for a ride.

One concern, though... If we are all handing the packages over, and there are no questions asked, (which is how it should be) how do we know if we are doing the right thing? I really do want to know that we are operating within our limits. We are getting two different stories, and as of right now, I have to believe the UPS side. We all should be.

I think I will not comment any further on this, until I have a definate answer on my end.

I agree with Greg, I can see why you're upset but everytime there's a start-up business there are always going to be kinks and bumps along the road in the beginning. Unfortunately you happened to hit a bump and I hope that Debbie can take care of it asap. As far as I know, I have followed the process required to ship thru ReptilesExpress. I work very close with UPS and by all means I'm not putting them down at all, they do an outstanding job but they are known to change processes and their minds quite often. They will tell you one thing today and another tomorrow only because not everyone is on the same page.

[BEasy119]

Thanks for the info! Going to check them out