My first online order--go figure

[missmary]

I just ordered a female pastel bp from benrogersreptiles.com. We had arranged for him to ship it Thursday (from CA) for Friday morning delivery. He sends it out Thursday. Friday morning rolls around... I receive nothing. We both keep calling UPS for the status of the package and they indicate that they have no records of it in their systems. He checks with the UPS store he had given the package to... nothing.

Late Friday night, I check the tracking information to find that the UPS departure scan time was 6:14pm. They received the package Thursday, but didn't ship it out until end of day on Friday?

It gets better. They have no idea where the package is at this very moment, but had reschedule delivery for Monday and say that they can't change it to Saturday delivery.

Has anyone ever experience something like this and still received the snake alive? This is my first online purchase and it makes me want to burn down these slack delivery businesses and kick every one of their employees in the teeth.

[bsash]

I have never had anything like that ever happen, but if I were you, I would call and try and explain that there is a live animal in that box and that it will die. In this situation, I personally would not take no for an answer, especially since it was their mistake in the first place. I wish you and that poor snake the best of luck, I hope it makes it okay.

[missmary]

We already let them know that there is a live animal in the box. It is also clearly marked as such. And yet they still rescheduled for MONDAY delivery when they've had the package since THURSDAY. If they had one bit of common sense, they would have contacted the shipper and let him know that they were not able to get the package out on time and asked him to take the package back and reship it at a later time, but I guess that is just too much to ask of some employees these days

[joepythons]

I would contact one of the supervisors directly or actually have the shipper contact his rep.Thats why no one likes to ship out past Wendsday just incase of this happening.I hope you get your snake safe

[bsash]

I really would not be able to let that go, you should tell them that you will sue them for the value of the animal for their negligence and refusal to ship in a timely manner. Keep asking for their superior if they will not help you, and make sure you get their first and last names. Make sure you have some sort of tracking number or reference number for the package so they can know what you are talking about. I'm really sorry this is happening to you and that poor little snake, but you are most likely going to have to be rude to get what needs to be done, my Dad actually works for UPS, if you wanted I could even see if he could help in this matter as he is a manager. He may even be able to give some advice that other might not be able to give.

[missmary]

I am definitely not going to let this go. Right now, they are unable to pinpoint exactly where the package is. All they're able to tell me is that it is "In Transit". I, sadly, doubt that the animal is going to arrive alive and well on Monday. The seller already offered to refund me my money should the animal not arrive in good condition, but UPS certainly has not heard the end of this.

How would I go about finding who is responsible/suing and what not?

[bsash]

I'm not sure you could pin point one individual, that would most likely be a lost cause. You would have to sue the whole company of UPS. As for the snake living, I have heard stories of them living through worse, they are just sick. As for your breeder, I think you have found one that really cares and is going above and beyond as it is not required for them to give you a refund if the snake arrives dead because it is out of their control.

[m00kfu]

I really would not be able to let that go, you should tell them that you will sue them for the value of the animal for their negligence and refusal to ship in a timely manner.

For starters, shipping snakes is against UPS's policy for the general public. There's a few breeders who were grandfathered in from back when they allowed it. Shipyourreptiles.com does not allow the shipping of snakes at the moment thanks to some irresponsible people who can't do something as simple as package a snake properly. With that said, both UPS and FedEx take no responsibility for anything that happens to live animals shipped through them. You sign a waiver agreeing to this when you open a shipping account with them.

[kellysballs]

For starters, shipping snakes is against UPS's policy for the general public. There's a few breeders who were grandfathered in from back when they allowed it. Shipyourreptiles.com does not allow the shipping of snakes at the moment thanks to some irresponsible people who can't do something as simple as package a snake properly. With that said, both UPS and FedEx take no responsibility for anything that happens to live animals shipped through them. You sign a waiver agreeing to this when you open a shipping account with them.

I second this. Honestly you and the shipper don't have a leg to stand on legally. After receiving a package shipped through ship your reptiles (before they "officially" stopped shipping snakes) I deceided I will only buy from fed ex certified sellers/breeders. If they are not fed ex certified and they are to far away to drive to then they are marked off my list no matter how nice the animal.

Unfortunatley you and your new addition have to go through this. I hope that you animal makes it you alive.