Steve shipped me this snake, and to make a long story short, the package got delayed and stuck in Indy until late in the day and then landed here in Phoenix at 4:40 p.m. After many calls to try and arrange a pickup I was getting nowhere and receiving a couple different stories. Steve made some calls and he must have been a bit more pursuasive as I got a call and they said I could pick up the package. I want to thank Steve for his great customer service and for another great ball python.