TGR racks

I recently emailed them via their website to inquire about buying sides to enclose my rack - have never heard back from them. They are pathetic.

I guess the $20 bucks I was going to spend wasn't worth their time to respond. LOL

I asked that a few month ago too! Got a very short msg that this is not a add on item...

Customer service is very important to me and they dropped the ball and then some.

The whole point of them still defending their old method also doesn't sit right with me. The manufacturer of the heat tape they use says the connections have to be done properly.

So yeah. Thru with them...


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This is exactly what I was talking about when I first saw Olympus Reptiles demo "this awesome rack"...

I even commented on his YT page about the connections and how the tape doesn't have solid contact with the tub. He replied they were awesome racks.

Fast forward 2 weeks and his opener is "sponsored by TGR" so go figure. If nothing else his video help me avoid purchasing their product.

If you are in SoCal I recommend Spideys Reptiles, he makes some great racks in both melamine and PVC and his quality is unreal. I even had him make me a 3-12qt tub setup for quarantine purposes...

To bad, but I'm about as far from SoCal as you could get [emoji15] but thanks for the recommendation.

My hatchlings all seemed to do well in the TGR rack for what it's worth (I did cover sides and back with Towels)

Still, they are a huge disappointment to me and I will not buy anything from them again, nor recommend them to anybody.


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Quote:

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Originally Posted by ElliotNess

This is exactly what I was talking about when I first saw Olympus Reptiles demo "this awesome rack"...

I even commented on his YT page about the connections and how the tape doesn't have solid contact with the tub. He replied they were awesome racks.

Fast forward 2 weeks and his opener is "sponsored by TGR" so go figure. If nothing else his video help me avoid purchasing their product.

If you are in SoCal I recommend Spideys Reptiles, he makes some great racks in both melamine and PVC and his quality is unreal. I even had him make me a 3-12qt tub setup for quarantine purposes...

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I just saw myself on here while cruising around. First, let me say I do like the product and have had nothing but good luck with it. When I made that video, I was not sponsored by them at all. When i responded to you, I was not sponsored by them at all. It came after. I have not had the same experience yall have had about the customer service, and after reading your issues originally on my channel I did speak with them. It didn't go without me caring etc. No company will be perfect, including theirs or mine. For what it's worth I refuse sponsorship unless I like the product or test/use it myself. I have turned down a few opportunities that have come my way, and just recently featured another herping product post testing it out. The ONLY reason I am commenting is the assumption that seems to be made that my response had something to do with a sponsorship. It didn't. Trust me, the sponsorship doesn't pay nearly as well as my other endeavors (patreon being one), and I would never risk alienating people on that with something I don't like or wouldn't use.

ive had nothing but issues with TGR since I hit the order button... I called them and emailed them over a dozen times each and never got a single response, but noticed they were posting on FB about there racks ect.. I ended up calling the bank to get a refund due to never receiving the rack nor any communication from them. ive read nothing but issues from them and glad I ended up building my own and buying from reptile basics!

They will never see one penny from me again. Nor will I ever recommend them to anyone, no matter what they come up with.

That workmanship was shoddy and unsafe. While they don't build them like that anymore, they did NOTHING to advise their customers about this safety concern. They NEVER answered my questions, completely ignored me until I posted on a review site.

There they said they would get back to me immediately. Yup, never happened. And I didn't even ask for anything other then some communication. Not a refund, not money, not supplies.

Not excusable, not forgivable. I understand mistakes. Its how you fix them that matters.

Ignoring customers is not the way to go about it. Not giving a heads up about the potential safety hazard to all the customers and their animals that ended up with that former design? Despicable.

imho.

I finally got replacement heat tape made for my TGR Rack thanks to the great guys at Reptile Basics. They weren't even involved but assembled and shipped (for free) the new heat tape to me.

I love Reptile Basics. Have done alot of business with them over the years and never had a single issue with their products or their customer service.

I will never stray again - lesson learned. Like the old saying goes 'If it ain't broke - don't fix it".

I almost purchased racks from them but ended up going with Reptile Basics instead. I'm sure glad I did. I did industrial electrical work in the past and I can safely say that an electrical tap that is TAPED down to copper like that, WILL eventually cause a problem. It will melt the tape and possible catch fire the minute that connection is loose. The proper way is to crimp or sauter the connection. That's really dangerous.