PayPal Policy Change Regarding Fees & Refunds Effective May 7, 2019

There are a few changes going into effect. The biggest is that if you issue a refund to a buyer, PayPal is not going to return your transaction fees. Some sellers have already updated their policies so that the buyer pays those fees.

https://www.paypal.com/us/webapps/mp...-policies-full

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We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.

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My brother has someone request a refund. While he was in the right, it was for a few dollars, so he didn't dispute it. Then under the new rules, he was also hit with around $11 in credit card fees.