Im so pissed at bean farm

I ordered flex watt and clips from Bean Farm on Monday Aug 3, 2009. Thought Id have it by Wednesday. Still didnt get it by Friday, so I called. It wasnt till my call Friday that I found out they were out of the clips, and that is why I hadnt received my order yet. Wish they woulda told me at my time of order. I was told that same Friday that my order would be shipped out that same day and I should have received it by Monday Aug 10, 2009. Unfortunately, I didnt receive it Monday either, so I called again. And now she told me they were too busy to ship my already delayed order, so they finally shipped it today Monday Aug 10, 2009. I wont receive it till Wednesday Aug 12, 2009, I have 5 snakes already in transit, and to arrive on Tuesday Aug 11, 2009. I need some help on how to keep my snakes at their proper temp for two days!!!!! GOD Im so ANNOYED!!! Im not sure if this is the right spot for my post?

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Originally Posted by Haydenphoto

I ordered flex watt and clips from Bean Farm on Monday Aug 3, 2009. Thought Id have it by Wednesday. Still didnt get it by Friday, so I called. It wasnt till my call Friday that I found out they were out of the clips, and that is why I hadnt received my order yet. Wish they woulda told me at my time of order. I was told that same Friday that my order would be shipped out that same day and I should have received it by Monday Aug 10, 2009. Unfortunately, I didnt receive it Monday either, so I called again. And now she told me they were too busy to ship my already delayed order, so they finally shipped it today Monday Aug 10, 2009. I wont receive it till Wednesday Aug 12, 2009, I have 5 snakes already in transit, and to arrive on Tuesday Aug 11, 2009. I need some help on how to keep my snakes at their proper temp for two days!!!!! GOD Im so ANNOYED!!! Im not sure if this is the right spot for my post?

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Your snakes will be fine..
Just put them in their enclosures. If they get really cold, put a hot pack in with them.

Moved into the business feedback forum for ya. :)

That's really frustrating, especially because you obviously were doing the right thing in getting the set up before the snakes. Now due to their delay, your enclosure isn't set up and the snakes are still almost here.

I think the snakes will be fine for a couple days anyway. If it's too cold in the house, you can use a 'hot water bottle', by filling up a water bottle with hot water and putting it inside a sock. With that in the cage, the snake shouldn't get chilled too much, and all will be fine until you get the stuff in to set it up right. Just be sue to check and recheck when you are setting up the new stuff, that it doesn't overheat accidentally while setting itself.

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Originally Posted by JLC

Moved into the business feedback forum for ya. :)

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TY Judy :)

Did they ever send you a shipping notice? I recieved mine a day after i purchased my order... I got a tracking number and everything... Sorry to hear about your situation...
~Brandon

i had same exact problem but i was waiting on a helix with the order. I wasnt to happy myself on there turn around time. ITS BULL!

Two words: Reptile Basics...

Nuff said...

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Originally Posted by jglass38

Two words: Reptile Basics...

Nuff said...

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they are great as is big apple herp ive had great customer service from them. they shorted me a foot on my flexwatt i called and they shipped it out next day air the following business day plus gave me free shipping on my next order.

i dont care much for big apple herps because they sent me good heat tape but i ordered canned grasshoppers for my beardie and they were expired, over 1 yr expiried, and they refused to send me new ones saying, ohhh its ok it wont hurt them.

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Originally Posted by jglass38

Two words: Reptile Basics...

Nuff said...

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Yep... I just ordered 5 strips of 4" flexwatt from Reptile Basics, and they arrived in less than a week. They even attach the clips and cords for you, at no additional charge (for the labor). :gj:

I'm not happy with them either. Ordered a Herpstat, flexwatt and clips from them on the evening of Monday March 1st. Thought I would have them possibly by Friday but no later than the first of the next week. Got an email the following Monday that they were shipping my order and it is scheduled to be delivered on Friday the 12th. :mad: A week just to pull the order and ship it? I'll order from somewhere else next time.

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Originally Posted by jglass38

two words: Reptile basics...

Nuff said...

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amen!

Fill water bottles with hot water.

When we travel to shows and I forget heat packs, I would use Pepsi bottles and fill them with boiling water, wrap the bottles with towels and put them in the boxes. I would keep the snakes in a separate tub in the box so they won't get to close to the hot bottles. This would last all day, while we were driving and then at night I would re fill the bottles with the hot water from the coffee pot in the motel room, and do it again in the morning. Worked fine for the 2 days we traveled.

Suggestions to the OP are not needed, this thread originates from 2009, catfish was just updating with his personal experience.