What is wrong with people?

When you ship an animal to someone, is it that difficult for them to send an email saying that it got there safely? I shipped out 3 packages yesterday. 1 person emailed me right away. The other two haven't even bothered. I have emailed them multiple times today. It's my fault for not getting phone numbers (it won't happen again). FedEx left the packages at both houses of course. One is in a climate where if it was left outside the animals would be fine. The other is in a climate where the animal would absolutely be dead if left outside all day. What the hell is wrong with people!?!?

Once they have their animal they feel their contact is done..

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Originally Posted by Freakie_frog

Once they have their animal they feel their contact is done..

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I guess. I don't really get it. I searched the white pages and I finally got the first person on the phone. The snakes have been there all day. The second one I can't get anyone on the phone. It's pisses me off!

I have always sent an email out the second I open the box and make sure the animals are okay. I feel that is a responsibility of a good buyer as the seller really doesn't know if the snakes are in hand or on a porch baking in the sun.

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Originally Posted by waltah!

I have always sent an email out the second I open the box and make sure the animals are okay. I feel that is a responsibility of a good buyer as the seller really doesn't know if the snakes are in hand or on a porch baking in the sun.

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Me too man...

Same here I always send out an email as soon as the package gets to my house and I verify everything as alive and ok.

After shipping my own snake out I defintely know why it would piss you off. I was on on edge until I got the phone call that he made it ok.

People are just clueless.

Don't people have to sign for it?

If you tracked it and it said delivered, then I would assume all is well.

I always call after I've received an animal to explain good or bad news.

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Originally Posted by 2kdime

Don't people have to sign for it?

If you tracked it and it said delivered, then I would assume all is well.

I always call after I've received an animal to explain good or bad news.

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If the person has a signature release on file then FedEx leaves it. Both packages were left without signature by FedEx.

why would you ok a ship date,,then not be there to recieve it

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Originally Posted by waltah!

I have always sent an email out the second I open the box and make sure the animals are okay. I feel that is a responsibility of a good buyer as the seller really doesn't know if the snakes are in hand or on a porch baking in the sun.

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Same here. I like to send an update once in a while as well.

that is the complet opposite when i ordered my female het. albino i would email him allday just talking. then he sends it and i emailed him she was ok and what not and have never heared from him agin he was a breeder on kingsnake

The good news is that all 4 animals in the three shipments made it safely today. This has made me rethink how I handle sales. I have never asked for cell phone numbers before but I am going to have to refuse to ship in the future without one. For me to have to wait until evening to find out that a package made it safely at 10:30 AM is a problem for me.

I've always called the shipper to let them know that the snake arrived fine, or that I've picked it up from FedEx when I've asked to have it held at FedEx for pick-up on days I can't get off work (FedEx is 2 miles from my house).

I can't receive shipments at work, so it's either take the day off, or have held for pick-up at FedEx (which is nice when it's really hot or really cold, because they are in a climate controlled facility all day).

It may not be that they don't care, it may be that they don't know how much YOU care.

When I get something I usually, not always, but usually, send a confirmation.

When I send something I ASSume that if I hear nothing, then all is well.

It's not that caring about your snakes is not good, but once sold, once paid for, it's up to the buyer to decide if he/she wants further contact with you.

I do understand your feelings but if you haven't EXPLICITLY told them you require contact upon arrival, how do they know you really want it?

If I buy from a Show or a store, I feel no obligation to update them on the animal I purchased and I am, once again, ASSuming, that many online purchases are viewed in the same category as any other purchase: I got it, paid for it, am happy with it and see no need, not to be mean but just see no need, to have further contact with the seller.

Perhaps its undereducation of the buyer. Perhaps not.

Just be sure your TOS covers your butt if it's dropped off but not signed for and remember, you SOLD the animal. It is not longer yours. As much as you'd like to know all about it for the rest of forever, your buyer is under no obligation to keep you so informed.

Not whizziing in your Wheaties Jaimie, just trying to provide another point of view.

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Originally Posted by 2kdime

Don't people have to sign for it?

If you tracked it and it said delivered, then I would assume all is well.

I always call after I've received an animal to explain good or bad news.

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Originally Posted by jglass38

If the person has a signature release on file then FedEx leaves it. Both packages were left without signature by FedEx.

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I don't have a signature release on file and I've had to literally tell the FedEx guy to stand still a second and let me sign the darn electronic pad thingy. I've even had them say "oh you don't need to sign" and I've told them "well actually yes I do so hand it over". :rolleyes:

Jamie, I think this is a good lesson learned for you and for all of us that don't ship all that often. Getting a contact number and making it a part of your TOS that contact is required either by phone or email within "x" number of hours of receipt of the snake to confirm it's live arrival is a very good point and one I appreciate you raising in this thread.

I always e-mail the sender to tell them that I got it and to THANK them for the beautiful snake they sold me.

I know how you feel man..... I have people always saying will you ship it out to me and I say not unless I have phone Info. My term is "will not ship unless costumer has given phone information" I made the same mistake and will never ever do it again.

Daniel

I understand how you feel. It is hard to wonder what happened to your baby after it leaves your hands. Especially when you KNOW it should have been delivered by x. I usually tell those who buy from me. "I offer a live arrival garentee, so it is very important to le me know all is ok when you get them. If I have not heard from you 3 hours after you get the package then the live arrival garentee is void." I try not to be pissy about it but I feel if the person getting my baby isn't willing to work with me then my hands are tied.

This thread is a help to me right now. Thank you. I am just getting ready to write the Terms page for my website, and I think I will add something like this.

I know I always write to them or call them as soon as I get my snake. I tell the seller that I got it, alive, and well. I also let them know that if I have any questions, I will give them a call.

What are your terms for later deliveries? I live about 30 miles, and a few towns away, from the Fed-Ex, and UPS hubs. I have never received a delivery before 10:30. On my last purchase, I had to write an email stating that I knew there was no live arrival guarantee because of this. Is this normal?

because people can be really unaware or clueless of other peoples feelings. Its actually something more along the lines of common sense (which a lot of the public is seriously lacking) to let the sender know that the package was safely delivered and all is well, not just contact the sender when something goes wrong. I always have emailed as soon as possible (within a two hour time frame) to thank them for a beautiful animal and that all went well.

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Originally Posted by wilomn

It may not be that they don't care, it may be that they don't know how much YOU care.

When I get something I usually, not always, but usually, send a confirmation.

When I send something I ASSume that if I hear nothing, then all is well.

It's not that caring about your snakes is not good, but once sold, once paid for, it's up to the buyer to decide if he/she wants further contact with you.

I do understand your feelings but if you haven't EXPLICITLY told them you require contact upon arrival, how do they know you really want it?

If I buy from a Show or a store, I feel no obligation to update them on the animal I purchased and I am, once again, ASSuming, that many online purchases are viewed in the same category as any other purchase: I got it, paid for it, am happy with it and see no need, not to be mean but just see no need, to have further contact with the seller.

Perhaps its undereducation of the buyer. Perhaps not.

Just be sure your TOS covers your butt if it's dropped off but not signed for and remember, you SOLD the animal. It is not longer yours. As much as you'd like to know all about it for the rest of forever, your buyer is under no obligation to keep you so informed.

Not whizziing in your Wheaties Jaimie, just trying to provide another point of view.

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Wes,

You make some good points. The only thing in this case is that I just wanted to know that the animal was alive. The combination of not hearing from the buyer, seeing FedEx left the package at the door and the hot weather in the buyer's location was cause for concern. When I send the email with the tracking number I always ask that the buyer calls or emails me when the animal arrives so I know that it's safe. I don't need to ever hear about the animal again after I know that it arrived safely and the buyer is happy with it. I definitely hear what you are saying though! The good news is that all animals arrived safely.

Jamie

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Originally Posted by Simpson Balls

I know how you feel man..... I have people always saying will you ship it out to me and I say not unless I have phone Info. My term is "will not ship unless costumer has given phone information" I made the same mistake and will never ever do it again.

Daniel

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That's why I ship with Fed-Ex your required to provide a contact phone number for the receiving party or at least it has the last few times I've done it.

Just out of curiosity what are you shipping??